Transaction
Order management
Does the system support filtering and exporting orders?
中文Yes, it is supported. You can go to [Management Console] - [Transactions] - [Order Management] ...
How to query yesterday's order revenue?
中文Go to [Management Console] - [Transactions] - [Order Management] - [Order Placement Time], set ...
What digital payment methods [Manual adjustment required] are supported for users to purchase courses?
中文Currently supported:WeChat Pay [Manual adjustment required]andAlipay Pay [Manual adjustment req...
How to receive new order notifications via the APP?
中文1 / Scan the QR code with your mobile phone to download the APP.2 / Enter your Online Store and...
Which orders are eligible for refund?
中文Refundable order types:* All physical product orders support refunds.
Will the asset management section synchronize data after an order refund?
中文During asset management, the refund amount will be deducted, and the WeChat payment handling fe...
What are the order refund statuses?
中文There are three statuses in total, namely: Refunding, Refund Successful, and Refund Failed.
Is there a conflict between deleting the subscription relationship and refunding?
中文Orders with deleted subscription relationships support refunds.
Is there a limit on the refund amount?
中文No restrictions.
Which parts of the data will be affected after the refund operation?
中文The data in the data analysis module does not include refund data; the coupon inventory and pro...
What is the closing time for pending payment orders?
中文The default closing time for orders pending payment is 120 minutes. Custom settings are support...
Tutorial on Using Payment Success Message Reminders
中文I. Feature IntroductionAfter the user's payment is successful, they will receive a payment succ...
Why is there no union_id in the file exported from order management?
中文There may be the following three reasons:1. The Official Account is not bound to the WeChat Ope...
Which logistics companies' tracking numbers can be uploaded on elink?
中文Currently, it has been connected to 250 courier companies such as ZTO Express, BEST Express, an...
Tutorial on Using Batch Shipment
中文I. Feature IntroductionThe batch order fulfillment feature for stores supports viewing the prog...
Operation Guide for Self-pickup Delivery
中文I.Function IntroductionThe headquarters can use this function to ship orders, record the expres...
Qualification requirements
Product management
Which marketing tools are supported by the physical product e-commerce function?
中文Supports coupons, promo codes, promoters, payment rewards, limited-time discounts, Joint Orderg...
How to set the minimum purchase quantity for products
中文I. Feature IntroductionCan be setPhysical productsorPaid couponsMinimum order quantity to contr...
Tutorial on Using Product Purchase Limits
中文I. Function IntroductionIn scenarios such as clearance sales at low prices or new product launc...
Common Questions about Product Purchase Limits
中文1. How is the product purchase limit calculated?A: After setting the start time of the purchase...
Delivery management
Does it support setting shipping fees?
中文Hello, you can now set the shipping fees for products, which can be done when creating a produc...
Tutorial on Using Shipping Fee Templates
中文I. Function IntroductionThe shipping fee template is a shipping fee tool mainly used to solve t...
Combined Order Instructions
中文1) Merge Ordersa. IfRecipient's Name/Phone Number/Addressare exactly the same, you can manually...
Instructions for Order Fulfillment and Shipping
中文I. Project BackgroundThe system does not support combined order shipping and split order shippi...
Split order instructions
中文1) Split packagesa、When an order contains multiple different products or multiple quantities of...
I can't find the shipping button on the order list. How come?
中文To provide customers with a better experience in order processing and shipping, the shipping op...
Users are supported with door-to-door pick-up service for returns
中文I. Project BackgroundCurrently, when users apply for after-sales returns, they need to contact ...
Evaluation Management
How many times can students leave reviews after purchasing products?
中文Each time a learner purchases a product, they can leave a review for that product.
In what order are product reviews displayed?
中文The display logic of physical product reviews is in reverse chronological order.
How many times can merchants reply to reviews?
中文 Currently, each comment only supports one reply.
Where can I set the switch for reviews of physical products?
中文Enter the Online Store management backend, find [Transactions] - [Transaction Settings]. In the...
Payment Settings
Fill in the payment settings on the elink management console
中文Step 1: Return to the elink management console and directly fill in the WeChat merchant ID reco...
Obtain WeChat Merchant ID
中文In this tutorial, you can obtain your WeChat merchant ID in the following ways:Step 1: After co...
How to complete real-name authentication on WeChat
中文When you use the elink personal mode, elink will collect the payment for the content products y...