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Why is there no union_id in the file exported from order management?
中文There may be the following three reasons:1. The Official Account is not bound to the WeChat Ope...
Which parts of the data will be affected after the refund operation?
中文The data in the data analysis module does not include refund data; the coupon inventory and pro...
Which orders are eligible for refund?
中文Refundable order types:* All physical product orders support refunds.
Which marketing tools are supported by the physical product e-commerce function?
中文Supports coupons, promo codes, promoters, payment rewards, limited-time discounts, Joint Orderg...
What qualifications are required to sell physical goods?
中文According to the provisions of national laws and regulations, when you operate in specific indu...
Which logistics companies' tracking numbers can be uploaded on elink?
中文Currently, it has been connected to 250 courier companies such as ZTO Express, BEST Express, an...
What is the closing time for pending payment orders?
中文The default closing time for orders pending payment is 120 minutes. Custom settings are support...
Where can I set the switch for reviews of physical products?
中文Enter the Online Store management backend, find [Transactions] - [Transaction Settings]. In the...
Tutorial on Using Batch Shipment
中文I. Feature IntroductionThe batch order fulfillment feature for stores supports viewing the prog...
Tutorial on Using Shipping Fee Templates
中文I. Function IntroductionThe shipping fee template is a shipping fee tool mainly used to solve t...
What digital payment methods [Manual adjustment required] are supported for users to purchase courses?
中文Currently supported:WeChat Pay [Manual adjustment required]andAlipay Pay [Manual adjustment req...
Users are supported with door-to-door pick-up service for returns
中文I. Project BackgroundCurrently, when users apply for after-sales returns, they need to contact ...
What are the order refund statuses?
中文There are three statuses in total, namely: Refunding, Refund Successful, and Refund Failed.
Tutorial on Using Product Purchase Limits
中文I. Function IntroductionIn scenarios such as clearance sales at low prices or new product launc...
Tutorial on Using Payment Success Message Reminders
中文I. Feature IntroductionAfter the user's payment is successful, they will receive a payment succ...
Split order instructions
中文1) Split packagesa、When an order contains multiple different products or multiple quantities of...
Instructions for Order Fulfillment and Shipping
中文I. Project BackgroundThe system does not support combined order shipping and split order shippi...
Operation Guide for Self-pickup Delivery
中文I.Function IntroductionThe headquarters can use this function to ship orders, record the expres...
Obtain WeChat Merchant ID
中文In this tutorial, you can obtain your WeChat merchant ID in the following ways:Step 1: After co...
Is there a limit on the refund amount?
中文No restrictions.