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How to customize the live streaming room skin?
中文Step 1The administrator goes to [Desktop Management Console - Applications - Online Classroom],...
How to customize the skin of the live streaming room for courses?
中文Step 1: The administrator clicks on 'Courses' in the management backend and selects the 'Genera...
After parents purchase and enroll in a course, how can children log in to attend classes?
中文After parents sign up via WeChat, they can log in to the APP or PC client using WeChat. They ca...
How does the client test the device?
中文Click on the device detection in the settings in the upper right corner to test the speakers, c...
How to add course session access for learners?
中文Step 1:Log in to the desktop management console, click [Applications - Online Classroom - Class...
How can students attend classes using the elink Assistant PC client?
中文This article will introduce the usage methods from the following four different scenarios:Scena...
How can instructors start a class on the client side?
中文After the instructor enters the classroom, click the "Start Class" button in the upper right co...
Class billing rules
中文The free traffic subsidy policy for the class course function will be terminated at 0:00 (GMT+8...
【鹅直播客户端】设备异常自查建议
English1. 扬声器异常确保您的扬声器设备连接正常并处于已打开状态1.1检查音量设置● Windows系统：点击任务栏右下角的音量图标，确保音量未被静音，并且音量调至合适的水平。● ma...
直播支持外接摄像机（单反/相机等）
English功能介绍：直播客户端支持连接专业的摄像机设备，视频画面清晰度更佳。使用条件：① 最新版本鹅直播客户端或小鹅通助手② 摄像机/单反/相机等视频源设备③ 视频采集卡（可在电商平台搜索“...
Can students continue to study cached courses when they lose course privileges?
中文When a course is no longer available for students to view, the cached version of the same cours...
Merchant Operation Guidelines
中文I. Infringing ContentPublishing or selling others' original videos, audios, texts, and images w...
Desktop Management Console - Tutorial for Learners
中文I. Function IntroductionProvide merchants and students with a learning platform on the computer...
Guidelines for Appealing Duplicate Names of Online Stores
中文When merchants register or modify the name of an Online Store and are prompted that the store n...
Can the learning time be uploaded after learning the cached courses?
中文When students study cached courses, the learning data will be reported when the network is avai...
Why isn't the store management in the C-end promotion center of the online store displayed?
中文1. The promoter has not joined any team.2. In the Store - Transactions - In-store Pickup module...
Why isn't the "Promotion Center" entry displayed in the Personal Center?
中文1. Merchants need to enable the affiliate function in Marketing - Affiliates.2. And in the Mark...
Why can't customers successfully claim the promotional coupon code?
中文If customers fail to successfully claim the promotional coupons/codes, they cannot be linked to...
Which products cannot be set as promoted products?
中文The following products cannot be set as promoted products for now:Affiliate products, punch-in ...
What's the difference between the product statistics and order statistics in the store for promoters?
中文Product statistics and order statistics in the promoter store managementProduct statistics: Usu...