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What are frozen points?
中文If merchants set a freeze period for points in the backend, the points obtained by users cannot...
Is the calculation method for cumulative users that each time a user clicks in counts as one?
中文The cumulative number of users is calculated based on the number of unique users. If a user ent...
Tutorial on Message Interaction Usage
中文I. Function IntroductionMessage interaction allows merchants to centrally manage and handle sto...
How to send messages to users within the Online Store?
中文You can enter the store management console, click [Users] - [Message Interaction] - [Message Li...
Instructions for Comment Interaction Function
中文Click [Courses - Comment Management] in the left sidebar of the elink Management Console, and y...
How often is user data updated?
中文To ensure system stability, user data is updated every 5 - 15 minutes. If there are issues such...
How to delete the activation records?
中文In the details of the user list, you can view all the course activation records of the user. If...
How to add privileges for super members?
中文1. On the computer management console - [Users], enter [Super Members] - [Membership Card Manag...
How can students synchronize their purchased courses across multiple platforms?
中文I. Function IntroductionStudents can study courses from the same merchant's Online Store on bot...
Does it support mass-sending store messages to a specific group of customers?
中文Yes, you can use the [User Segmentation] feature. Create a user segment according to your needs...
How can I export users' comment data in bulk?
中文Currently, exporting user comments on courses is not supported. elink is working hard on optimi...
How can merchants view user messages?
中文Merchants can view and reply to users' messages and feedback through the store management backe...
Can the comments posted by users be set to be hidden by default?
中文You can enable the [Comment Review Settings] feature. After enabling it, comments made by users...
Can the same product support both points redemption and points deduction for cash at the same time?
中文Yes, the same product can be applicable to both point redemption and point cashback simultaneou...
Can the comments posted by users be hidden?
中文1. Comments posted by users support hiding and displaying. Merchants can enter the store manage...
Can multiple custom activities be created simultaneously for the points issuance based on consumption?
中文No, the validity period of the rule cannot overlap with existing activity rules.
Tutorial on Using the Customer List
中文I. Feature IntroductionThe customer list feature helps merchants efficiently manage private dom...
Traffic Pool Help Documentation
中文I. Function IntroductionThe Traffic Pool is used to isolate leads from a specific channel. Mark...
Are custom activities in the points distribution for consumption supported to be modified after creation?
中文Before the event becomes effective, you can modify the event rules. After the event becomes eff...
elink Live broadcasts can be re - broadcast on Channels, reaching more public domain users
中文Applicable scenariosMerchants conduct live commerce on elink and simultaneously rebroadcast the...