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Solutions to common problems with screen sharing failure
中文Solutions to common problems of screen sharing failureI. Why can't I find eLink Live in the authorization permission list?● Reason: Whether eLink Live appears in the authorization list is determined by the system. The behavior that triggers authorization is ...
Combined Order Instructions
中文1) Merge Ordersa. IfRecipient's Name/Phone Number/Addressare exactly the same, you can manually select and directly merge the orders. Note that you need to select at least two orders to merge. The merged orders will be labeled with 'Merged'.b.The merged orde...
Instructions for Order Fulfillment and Shipping
中文I. Project BackgroundThe system does not support combined order shipping and split order shipping, forcing merchants to handle these tasks manually offline, which incurs high costs.II. Project Value1. Combined order shipping:When a single user places multipl...
Split order instructions
中文1) Split packagesa、When an order contains multiple different products or multiple quantities of the same product, splitting is supported.You need to select at least one order to pop up the [Split Package] window. Note that if an order contains only one produ...
I can't find the shipping button on the order list. How come?
中文To provide customers with a better experience in order processing and shipping, the shipping operations have been centralized into a new module, and functions for combined order shipping and split order shipping are also provided. The changes are as follows:...
Black borders or incomplete display in the live streaming video
中文I. Black borders on the screen● Scenario 1: Black borders appear during screen sharing○ Example: Sharing the desktop ○ Reason 1: The screen sharing resolution of the computer desktop is not 16:9, which is common on Mac and Huawei computers. The resolution of...
elink Live broadcasts can be re - broadcast on Channels, reaching more public domain users
中文Applicable scenariosMerchants conduct live commerce on elink and simultaneously rebroadcast the live stream to Channels to attract more public domain users to watch the live stream.Operation stepsStep 1: Start a stream-pushing live stream on Channels and obt...
Video clarity of each live streaming push terminal
中文
Users are supported with door-to-door pick-up service for returns
中文I. Project BackgroundCurrently, when users apply for after-sales returns, they need to contact the courier company on their own and fill in the tracking number, which is very inconvenient.II. Project ValueSupport users to apply for door-to-door pick-up when ...
Practice Tutorials
中文I. Function IntroductionThe practice feature meets the need of students for an independent question - answering practice tool. Clicking on the answer will immediately show the explanation. Students can deepen their memory and improve their learning effective...
eLive shares part of the screen area
中文I. Use Cases Instructors can select a fixed area for screen sharing when sharing the screen, such as a part of the application window or a specific slide content area.II. Usage Conditions1. Version Requirements①elink Live client version 3.6.0 or higher2...
What should I do if the audio cannot be played or the transcoding has not been completed for a long time?
中文To provide a better course learning experience for students, we aim to improve the audio quality. Currently, elink supports audio uploads of up to 500MB and is compatible with mp3 (recommended) and m4a audio formats.Through testing and research, some merchan...
How to import trainees for check-ins?
中文Tutorial on Importing Students for Check-insI. Function IntroductionThe check-in function supports importing students. There are two import methods: quick import and file import. You can import existing users in the store or create new users for import. Aft...
Problems and Solutions for Abnormal Live Room Access
中文When users encounter issues accessing the live streaming room, they can match the information on the pageand handle it with the corresponding solutions1. Failed to enter the live streaming room due to network issues● Scenario 1: Network issues When you se...
Common issues and solutions for audio-video out-of-sync in live streaming
中文WhenAudio and video are out of sync during the live stream, affecting the viewing experience, you can match the corresponding solution according to the live streaming tool and scenario for processing1 OBSStreaming toolProblemScenarioProblemCauseSolutionMetho...
Suggestions for live streaming equipment and parameter settings
中文I. Live Streaming via eLink Live Client1. Live Streaming DeviceCPU: Intel i5 - 9300Graphics Card: NVIDIA GTX 1060 3GBMemory: Over 8GB2. Live Streaming NetworkStable upload speed of 3000KB/S;3. CameraLogitech C920 or C930e, or other HD cameras capable of supp...
Explanation of the self-pickup point capabilities for promoters
中文The self-pickup point capabilities for promoters have been fully upgraded.Self-pickup point stores are now operated on a team basis. Promoters need to join a team to use the 'Store Management' feature.The new capabilities are as follows:Operate stores in tea...
How to set up individual sales for chapter content within a course series?
中文One course series supports individual sales, and multiple chapter contents under the course series support separate sales (for specific steps, please refer to the video tutorial):1) Create new courses for different contents to be sold. After creating new cou...