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891 total results found

Usage tutorial for [Common Features] on the Overview Page

Home Page Overview

中文I. Function Introduction1. Freely pin the recently used functions as quick access entries. You can directly access the functions with a single click, which helps merchants improve the efficiency of using the management console. This function is supported on ...

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elink-help-center
language
en
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1114
legacy_first_id
310
legacy_second_id
476

Usage tutorial for instructors to grab live streaming slots

Live broadcast Live broadcast terminal

中文I. Function IntroductionThe "Live Broadcast Grab" feature is a common capability for instructors. When another instructor is currently live, it provides an entry for subsequent instructors entering the same live room to independently grab the live broadcast,...

source
elink-help-center
language
en
source_row
1115
legacy_first_id
312
legacy_second_id
353

Why don't the WeChat avatar and nickname of students in the H5 Online Store get updated after they click the synchronization button?

Settings - Store Mobile store

中文Due to WeChat restrictions, there is a 5-hour delay after a learner changes their WeChat avatar or nickname. Therefore, within these 5 hours, elink cannot obtain the learner's latest WeChat avatar and nickname (similar to other platforms). In this case, lear...

source
elink-help-center
language
en
source_row
1118
legacy_first_id
317
legacy_second_id
403

Why is there no union_id in the file exported from order management?

Transaction Order management

中文There may be the following three reasons:1. The Official Account is not bound to the WeChat Open Platform.The union_id is based on the WeChat Open Platform. For users to have a union_id, the prerequisite is that the Official Account authorized by the merchan...

source
elink-help-center
language
en
source_row
1119
legacy_first_id
465
legacy_second_id
414

Tutorial on Using Mobile Micro Pages

Settings - Store Mobile store

中文I. Feature IntroductionMicro Pages allow merchants to independently build personalized pages for their Online Stores. The content and display styles within a Micro Page can be customized by adding components. Multiple pages can be built within an Online Stor...

source
elink-help-center
language
en
source_row
1121
legacy_first_id
317
legacy_second_id
403

Tutorial on Using the Live Sharing Reward Program

Live broadcast Live marketing interaction

中文I. Function IntroductionThe Live Stream Share-and-Win function is a tool for attracting new users and driving traffic to the live stream room. It encourages students to spontaneously share the live stream room by offering prizes, thereby boosting the popular...

source
elink-help-center
language
en
source_row
1122
legacy_first_id
312
legacy_second_id
346

Can the background color of the micro-page be customized?

Settings - Store Micro page

中文Supports merchants to customize colors. Merchants can set the 【Custom Background Color】 when editing the title of the Mini Page.Operation path:Desktop managementIn the backend, click 【Store - Mobile Store】, then click 【Mini Page - Edit Mini Page】, and find t...

source
elink-help-center
language
en
source_row
1124
legacy_first_id
317
legacy_second_id
402

How to convert videos with mismatched encoding to the H264 encoding format?

Settings - Store Material Center

中文Due to browser compatibility issues with different video encodings, the elink platform only supports videos in H264 encoding format. After uploading non-H264 encoded videos to the material center page, the video status will be displayed in an orange reminder...

source
elink-help-center
language
en
source_row
1129
legacy_first_id
317
legacy_second_id
401

Are price adjustments allowed for products participating in marketing campaigns?

Marketing - WeCom Marketing Valuable coupons

中文Currently only supportsPrice adjustments for "valued coupons" under certain restrictionsPrice adjustments for other products will be gradually available in the future.Note: The price adjustment restrictions for products participating in different marketing c...

source
elink-help-center
language
en
source_row
1125
legacy_first_id
315
legacy_second_id
477

How are the rewards for promoters calculated?

Marketing Promoter

中文The following points should be noted when settling rewards for promoters:1. The actual rewards for promoters are calculated based on the actual payment amount of customers and according to the reward ratio set in the merchant's backend or the reward ratio au...

source
elink-help-center
language
en
source_row
1133
legacy_first_id
1278
legacy_second_id
1285

English version live streaming room usage tutorial

Live broadcast Common Questions about Live Streaming

中文I. Function IntroductionTo enhance the live streaming and viewing experience for overseas instructors and students, the live streaming room supports switching to the English version. After overseas instructors start a live stream in English on the client, th...

source
elink-help-center
language
en
source_row
1136
legacy_first_id
312
legacy_second_id
354

What should I do if the live streaming push URL for Channels fails to work?

Live broadcast Relay broadcast

中文Merchants need to recreate a Channels live streaming room and obtain the streaming push address. The specific operations are as follows:1. Cancel the current live streaming room.2. Recreate the live stream and obtain the streaming push address.3. Replace the...

source
elink-help-center
language
en
source_row
1137
legacy_first_id
312
legacy_second_id
345

What should I do if students can't watch the live rebroadcast on Channels?

Live broadcast Relay broadcast

中文There are two solutions:1. Check if the student is included in the visibility scope of the Channels. If not, adjust the visibility scope.2. If live streaming cannot be pushed, recreate the Channels live streaming room and obtain the streaming push address (C...

source
elink-help-center
language
en
source_row
1138
legacy_first_id
312
legacy_second_id
345

Tutorial on Using Live Streaming Analytics

Data Live broadcast analysis

中文I. Feature IntroductionThe Data Center - Live Streaming Analysis provides six store-wide live streaming indicators and their trends, such as the number of live streams created daily in the store and the total views of live streaming rooms, and supports viewi...

source
elink-help-center
language
en
source_row
1140
legacy_first_id
320
legacy_second_id
1237

Meanings of various data indicators in single live stream analysis

Data Live broadcast analysis

中文

source
elink-help-center
language
en
source_row
1141
legacy_first_id
320
legacy_second_id
1237

Tutorial on Using Single Live Stream Analysis

Data Live broadcast analysis

中文I. Function IntroductionThrough analysis capabilities such as real-time data, user profiles, comment word cloud analysis, and live commerce analysis, conduct in-depth diagnosis of a single live stream, helping to improve live stream efficiency. Even beginner...

source
elink-help-center
language
en
source_row
1142
legacy_first_id
320
legacy_second_id
1237

Which logistics companies' tracking numbers can be uploaded on elink?

Transaction Order management

中文Currently, it has been connected to 250 courier companies such as ZTO Express, BEST Express, and SF Express. The list is as follows:You can view or search for courier companies and select the courier name corresponding to the logistics company you use throug...

source
elink-help-center
language
en
source_row
1143
legacy_first_id
465
legacy_second_id
414

How to enable users to automatically become promoters after purchasing products?

Marketing Promoter

中文Currently, on the premise that merchants have enabled recruitment, users will automatically become promoters upon purchase when the following conditions are met:1. Set the joining condition to "Conditional" and select either "Purchase any product in the stor...

source
elink-help-center
language
en
source_row
1144
legacy_first_id
1278
legacy_second_id
1285