Service
Super Member
What marketing features are supported for Super Members?
中文Currently, Super Members support the functions of promoters, redemption codes, invitation codes...
What products can Super Members add as membership benefits?
中文1. Premium MembershipFree BenefitsSupported Product Types:Articles, Audio, Videos, Live Streams...
How to add privileges for super members?
中文1. On the computer management console - [Users], enter [Super Members] - [Membership Card Manag...
What's the difference between Course Memberships and Premium Memberships?
中文elink offers two membership models: Course Membership and Premium Membership.1. Course Membersh...
Super Member Usage Tutorial
中文I. Function IntroductionSuper Memberships are special user privileges that are inseparable from...
Message interaction
How to send messages to users within the Online Store?
中文You can enter the store management console, click [Users] - [Message Interaction] - [Message Li...
Does it support mass-sending store messages to a specific group of customers?
中文Yes, you can use the [User Segmentation] feature. Create a user segment according to your needs...
Where can users view private messages after they are sent?
中文After users visit your Online Store, they can view it next to the avatar in the personal center...
Can the comments posted by users be set to be hidden by default?
中文You can enable the [Comment Review Settings] feature. After enabling it, comments made by users...
How can I export users' comment data in bulk?
中文Currently, exporting user comments on courses is not supported. elink is working hard on optimi...
Can the comments posted by users be hidden?
中文1. Comments posted by users support hiding and displaying. Merchants can enter the store manage...
How can merchants view user messages?
中文Merchants can view and reply to users' messages and feedback through the store management backe...
Tutorial on Message Interaction Usage
中文I. Function IntroductionMessage interaction allows merchants to centrally manage and handle sto...
Instructions for Comment Interaction Function
中文Click [Courses - Comment Management] in the left sidebar of the elink Management Console, and y...
User list
How often is user data updated?
中文To ensure system stability, user data is updated every 5 - 15 minutes. If there are issues such...
Is the calculation method for cumulative users that each time a user clicks in counts as one?
中文The cumulative number of users is calculated based on the number of unique users. If a user ent...
How to delete the activation records?
中文In the details of the user list, you can view all the course activation records of the user. If...
How can students synchronize their purchased courses across multiple platforms?
中文I. Function IntroductionStudents can study courses from the same merchant's Online Store on bot...
What causes the incorrect statistical data of trainees' transactions?
中文The transaction statistics on the user details page are calculated based on orders, while the a...
Points Mall
What business scenarios does the points function support?
中文Supports text and images, audio, video, open courses (live streaming), e-books, columns, mega-c...
Can multiple custom activities be created simultaneously for the points issuance based on consumption?
中文No, the validity period of the rule cannot overlap with existing activity rules.
Are custom activities in the points distribution for consumption supported to be modified after creation?
中文Before the event becomes effective, you can modify the event rules. After the event becomes eff...
Can the same product support both points redemption and points deduction for cash at the same time?
中文Yes, the same product can be applicable to both point redemption and point cashback simultaneou...
What are frozen points?
中文If merchants set a freeze period for points in the backend, the points obtained by users cannot...
Which marketing campaigns can be combined with point deductions?
中文Supports coupons, promo codes, limited-time discounts, flash sales, and Joint Orderg.