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Common Questions about Live Streaming
What should I do if there is an error when exporting a video?
中文Currently, the export uses the MP4 format, which may have some compatibility issues. If you encounter an export failure, you can contact our customer service, and we will assist you with the export.
直播常见问题
视频导出出错该怎么办？
English目前导出使用的是m3u8格式的，可能存在一定兼容性问题，如果遇到导出失败，可以向客服反馈，由我们帮您导出。
Can the courseware be downloaded?
中文Currently, courseware cannot be directly downloaded by students.If instructors need to allow students to download courseware, they can click on the material library in the PC live streaming room/H5 live streaming room to upload the courseware they want stude...
课件可以下载吗？
English你好，暂时不支持课件直接被学员下载。如果需要让学员下载课件，讲师可在PC直播间/H5直播间点击素材库提前上传想要被学员下载的课件（暂时只支持上传word,ppt,excel,pdf类型的文件），上传之后可以将对应课件发送至讲解区供学员进行下载。学员也可以在共享文件中找到该文件进行下载。
Can I export the leaderboard?
中文Yes, it's possible.You can enter the live streaming list page, select the corresponding live stream, click [Details > Data Analysis] to enter the data statistics page, and thenyou can export the user data of the Top 100 Influencers Invited in the Live Stream...
可以导出排行榜吗？
English您好，暂时不支持导出该场直播的邀请排行榜。
Can live streaming be implemented in a WeChat group?
中文After creating the live streaming room, share the link to the live streaming room in the WeChat Community. When students click on the link, they will be redirected to your live streaming room.
请问可以实现在微信群直播吗？
English创建好直播间之后分享直播间的链接在微信群内的，学员点击链接后会跳转进入您的直播间。
How to apply for the restoration of a deleted live stream?
中文Within 30 days after deleting a live stream, you can find the corresponding log record in [Settings] - [Operation Logs] and click [Restore Course].
如何申请恢复已被删除的直播？
English删除直播后的30天内，可在[设置]-[操作日志]中找到相应日志记录，点击[恢复课程]。
The preset end time of the live stream has passed, but the instructor is still in the live room. Will it affect the students' viewing of the replay?
中文If the instructor continues to stream after the scheduled live streaming time has ended, the live stream will not end until the instructor leaves the live streaming room and stops the stream.
直播预设结束时间已过，讲师还在直播间，学员看回放有影响吗？
English假如直播时间结束后讲师一直在推流的话，直播是不会结束的，直到讲师离开直播间后才会停止推流。
Will the audio or video uploaded to the live streaming room play automatically? Or do users need to click manually to play?
中文The audio and video uploaded in the explanation area of the live streaming room will not play automatically. Users need to click manually to start playback.Note: The uploaded video recordings in the voice live streaming need to wait until the live stream sta...
直播间上传的音频或者视频会自动播放吗？还是需要用户自己手动点击播放？
English直播间上传的音频和视频不会自动播放，需要用户手动点击才能进行播放。
What should I do if there is a harsh noise or the microphone howls during a live stream?
中文There are numerous reasons for squealing. Please check the following causes one by one: faulty microphone, excessive current, problematic motherboard sound card, or interference from nearby electronic devices.You can refer to the solutions mentioned in this ...
直播时出现刺耳的杂音，麦克风爆麦（啸叫）怎么办？
English啸叫的原因非常多，请逐一排查以下原因：麦克风有问题、电流过大、主板声卡有问题、附近有电子设备干扰。可以参考这篇文章当中提及的解决方法，文章链接1、更换麦克风尝试，排除设备设备问题2、麦克风远离音响等外放设备，避免干扰。