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Tutorial on Changing the Store Administrator
中文I. Feature IntroductionDuring the operation of an online store, there may be changes in the administrator (person - in - charge). In the past, it was necessary to contact customer service to go through the process. Now, you can change the store administrator...
Which marketing tools are supported by the physical product e-commerce function?
中文Supports coupons, promo codes, promoters, payment rewards, limited-time discounts, Joint Orderg, viral posters, and page statistics
实物电商功能支持哪些营销工具?
English支持优惠券、优惠码、推广员、支付有礼、限时折扣、拼团、裂变海报、页面统计
视频无法播放和长时间转码未完成怎么办?
English为了给学员更好的课程学习体验,我们希望课程视频更加清晰。目前小鹅通支持大小为5GB的视频上传,最大1080p超清转码(1920x1080分辨率),兼容mp4、avi、wmv、mov、flv、rmvb、3gp、m4v、mkv多种主流视频格式。经过测试与调研,部分商家反馈的视频问题,例如:视频:黑屏、卡顿、音画不同步、视频模糊、转码时间过长这些问题大多是录制的源文件存在过度压缩、转码码率过低、视频格式较旧、录制文件损坏、文件格式更改时仅更改文件后缀但未进行转格式操作等原因导致。小鹅通推荐视频转码如下解决方...
Does it support setting shipping fees?
中文Hello, you can now set the shipping fees for products, which can be done when creating a product. Currently, two types are supported: [Uniform Shipping Fee] and [Shipping Template].*Click to view the tutorial on using the [Shipping Template].
What should I do if the video fails to play or the transcoding takes too long to complete?
中文To provide students with a better course learning experience, we aim to make course videos clearer. Currently, elink supports video uploads of up to 5GB, with a maximum 1080p ultra - high - definition transcoding (1920x1080 resolution), and is compatible wit...
支持设置运费吗?
English您好,现已支持对商品运费进行设置,在创建商品时即可设置。目前支持【统一邮费】【运费模板】两种类型:*点击可查看【运费模板】使用教程
商家可以回复几次评论?
English 目前每条评论仅支持回复一次。
How many times can students leave reviews after purchasing products?
中文Each time a learner purchases a product, they can leave a review for that product.
学员购买商品支持评论几次?
English学员每购买一次商品可针对该商品评论一次。
In what order are product reviews displayed?
中文The display logic of physical product reviews is in reverse chronological order.
How many times can merchants reply to reviews?
中文 Currently, each comment only supports one reply.
商品评论是按照什么顺序展示的?
English实物商品评论的展示逻辑是按照时间倒序来的。
实物商品评论开关在哪里设置?
English进入知识店铺管理后台,找到【交易】-【交易设置】,在【商品设置】模块你找到【商品评价】,点击设置,开启展示。
回放有效期功能使用教程
English一、 功能介绍商家可以设置回放的有效期,通过回放设置界面或直播课程编辑页选择【限时】选项并点选回放到期的日期来控制学员的可观看时长。二、 使用目的满足商家想要刺激学员及时观看,提升学员观看率。三、 使用场景商家发现学员学习有惰性、没有动力,希望通过限制课程时间的方法督促学员学习已购课程,设定回放有效期;四、 操作路径商家端:商家后台学员端:直播间详情页 → 进入直播五、 使用教程第一步 设置回放有效期(管理后台)第二步 查看详情页有效期(学员PC/H5店铺) ...
Supplementary interactive prompts for vertical screen live rooms and optimization of the product list refresh function
I. Feature IntroductionAdded relevant interactive prompts in the vertical-screen live streaming room and supported automatic refresh after opening the product list each time.II. Purpose of UseHelp enliven the atmosphere of the live streaming room and enhance u...
Where can I set the switch for reviews of physical products?
中文Enter the Online Store management backend, find [Transactions] - [Transaction Settings]. In the [Product Settings] module, find [Product Reviews], click to set it up and enable the display.
Tutorial on Using the Playback Validity Period Function
中文I. Feature IntroductionMerchants can set the validity period of the replay. They can control the viewing duration of students by selecting the [Limited Time] option on the replay settings interface or the live course editing page and specifying the expiratio...