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What are the differences between the PC version of the online store and the mobile version?
中文
Course materials usage tutorial
中文I. Function IntroductionProvide merchants with the ability to set course supplementary materials. Merchants can set relevant materials for courses when creating/editing courses, and learners can download them after purchasing/claiming the courses.II. Purpose...
What file formats are supported for course materials? Is there a limit on the number of files?
中文The supported formats for course materials are synchronized with the Material Center, namely [Images, Audio, Videos, Documents]. The upload limit is 100 items.
Which courses are supported by the course materials?
中文Currently, course materials support images and texts, audio, video, e-books, columns/large columns, camps, and memberships. (Live commerce and class courses will be supported later).
On which platforms can students access the course materials?
中文Currently, it supports learners to use on H5, WeChat Mini Program, elink APP, and computer browser.
Tutorial on Using the Check-in Feature in the Live Streaming Room
中文Tutorial on Using the Sign-in Function in the Live Streaming RoomI. Function IntroductionSupportThe instructor can initiate sign-in at any time during the live streamsign-in, and can also set up scheduled sign-in on the management console. When the sign-in t...
What should I do if the video is shown as being transcoded after the course is created?
中文After the video is successfully uploaded, video transcoding is required. Generally, video transcoding can be completed within 1 - 30 minutes. During the transcoding process, the display on the course terminal will not be affected. After the transcoding is co...
What conditions are required for students to download courseware materials?
中文Students need to purchase or claim a course before they can download the courseware materials.
How can learners view their participation records in live stream giveaways?
中文Click [···] - [My Raffles] - [View Participation Records], and students can view the results of the raffle activities they have participated in during this live stream.
How to prevent students who have already won from winning again in a live commerce lottery?
中文When creating a lottery activity in [Live - Marketing Interaction — Interaction Settings], check [No Repeated Wins] in the rule settings and click Save.After the configuration is successful, students who have won prizes before the start of this round of the ...
Tutorial on the restricted use of login devices
中文I. Feature IntroductionRestrict students from logging in to the same account simultaneously on different browsers at the same time. The restriction applies to channels opened via browsers on PC and mobile devices.II. Purpose of UseMerchants can independently...
Tutorial on Manual Transcoding for Live Streaming
中文I. Feature IntroductionThe manual transcoding feature is specifically designed forSingle - session cumulativeLive streaming scenarios where the duration exceeds five hours.For such scenarios, merchants can not only significantly improve the transcoding succe...
Tutorial on Using the Customer List
中文I. Feature IntroductionThe customer list feature helps merchants efficiently manage private domain traffic and reduce operational management costs. Through the customer list, merchants can understand the relationship between customers and the enterprise, inc...
Tutorial on Using Customer Tags
中文I. Feature IntroductionCustomer tags help enterprises set up an enterprise tag system and synchronize data to the Enterprise WeChat backend. After enterprise administrators set up enterprise tags, employees can assign corresponding enterprise tags to users i...
Explanation on the expiration of Service Account verification
中文According to the annual review notification mechanism of the WeChat Official Account platform, reminders will be sent to the Official Account backend and the corresponding administrator's WeChat account when the certification expires in 3 months, 2 months, 1...
What is the closing time for pending payment orders?
中文The default closing time for orders pending payment is 120 minutes. Custom settings are supported, with a setting range of 1 - 1440 minutes (1440 minutes = 24 hours).Note:The current closing time for orders of flash sales, courses, and limited-time discounts...
What are the impacts after trainees pause clocking in?
中文学员暂停打卡后，学员可以正常进入打卡但无法继续完成打卡，已打卡的内容不受影响。恢复打卡后可以正常继续打卡。
How can students attend classes using the elink Assistant PC client?
中文This article will introduce the usage methods from the following four different scenarios:Scenario 1: Quickly access today's coursesStep 1: After launching the elink Assistant client, select 'Class Courses'.Step 2: Select the corresponding course and enter t...