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Why can't customers successfully claim the promotional coupon code?
中文If customers fail to successfully claim the promotional coupons/codes, they cannot be linked to the promoters as customers.The following situations may cause customers to fail to claim successfully:1. When customers try to claim the promotional coupons/codes...
If the live streaming duration is longer than the uploaded video duration, will the words [Video playback completed] appear after the video finishes playing?
中文Yes, when the video duration is shorter than the live streaming duration (for example, the video duration is 5 minutes and the live streaming duration is 1 hour, this message will appear after the video finishes playing).● Instructor side - Web version:● Stu...
Tutorial on Using Recorded and Live Streams
中文I. Function IntroductionThe recorded live streaming mode is suitable for scenarios where there are videos and the live content is relatively lightweight. Merchants can upload videos to the live room. Once the live stream starts, the video will begin to play,...
If the live streaming duration is shorter than the uploaded video duration, will the words [Video playback completed] appear after the video finishes playing?
中文When the video duration exceeds the set live streaming duration (for example, the video duration is 1 hour and 15 minutes while the live streaming duration is 1 hour), the video will stop playing once the live streaming end time is reached.*Note:1. If studen...
How long can the deleted materials be stored in the recycle bin?
中文Deleted materials will be stored in the recycle bin for 30 days. During this period, you can restore the materials from the recycle bin. After 30 days, the system will automatically clear them.During this period, you can restore/delete a single resource comp...
Tutorial on using the Live Comment Wall and Voice Message Sending features for trainees
中文I. Feature IntroductionDuring the live stream, the instructor can conduct the following interactive operations with the students:● The instructor manages the students' (i.e., the audience's) permission to post on the discussion board.● The instructor manages...
Tutorial on converting documents to PDF
(1) Convert WPS documents to PDF1. Open the courseware to be converted and click the "WPS Presentation" button in the top-left corner.2. In the "WPS Presentation Menu", click: "Save As - Output as PDF Format".(2) Convert Microsoft Office 2010, 2013, 2016 docum...
What business scenarios does the points function support?
中文Supports text and images, audio, video, open courses (live streaming), e-books, columns, mega-columns, camps, memberships, premium memberships, class courses, offline courses, physical products, affiliate products, and valuable coupons.
Can multiple custom activities be created simultaneously for the points issuance based on consumption?
中文No, the validity period of the rule cannot overlap with existing activity rules.
Are custom activities in the points distribution for consumption supported to be modified after creation?
中文Before the event becomes effective, you can modify the event rules. After the event becomes effective, you can only delete it and cannot modify it.
Can the same product support both points redemption and points deduction for cash at the same time?
中文Yes, the same product can be applicable to both point redemption and point cashback simultaneously.
What are frozen points?
中文If merchants set a freeze period for points in the backend, the points obtained by users cannot be used during the freeze period.
Which marketing campaigns can be combined with point deductions?
中文Supports coupons, promo codes, limited-time discounts, flash sales, and Joint Orderg.
Specification for configuring external links in recommendation cards
中文To facilitate merchants in promoting and selling their own platform products, elink supports configuring external link products for live commerce. To maintain a healthy online ecosystem and protect the legitimate rights and interests of consumers, the follow...
Can the learning time be uploaded after learning the cached courses?
中文When students study cached courses, the learning data will be reported when the network is available. The data will be stored and reported every ten seconds.
Why can't students see the coupon after it's been applied to a specific product?
中文To provide users with a better experience, the system has set multiple constraint rules for displaying coupon content. For example, if a merchant configures products for a coupon in the background, but learners cannot see them, the following situations may o...
Can students continue to study cached courses when they lose course privileges?
中文When a course is no longer available for students to view, the cached version of the same course cannot be continued to be viewed by students. (The main scenarios where a course is unavailable for viewing include: the online store is blocked, the merchant de...
Tutorial on Using the Course Marketplace (Online Store)
中文I. Feature IntroductionThe Course Mall collaborates with top instructors and training institutions in various fields to provide enterprises with high - quality courses in different industries and sub - categories. Enterprises can purchase courses as needed a...