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Why don't the purchased courses appear in the [My Purchases] section when users enter the Mini Program page?
中文Due to the requirements of WeChat, the [My Purchases] in the Mini Program has been renamed to [My Subscriptions]. You can configure it in Terminal Settings - Mobile Store - Personal Center - Basic Information, with support for display or hiding.1. Configurat...
Why can the number of participants still be seen in the live stream even after setting the [Hide Views] option?
中文To hide the number of visitors to the live streaming room, you also need to set the number of participants to [Visible only to the instructor] in [More] - [Live streaming room information] of the live streaming product.
What data does the information hiding feature support hiding?
中文Information hiding supports hiding product sales/subscription numbers, the number of updates for columns/membership courses, course views/visits, the number of visitors in the live - streaming room, and reward reminders (reward amount reminders).
How to create a new exercise?
中文I. Feature IntroductionThe practice feature meets the merchants' need to sell existing question bank items and provides students with a self-paced question practice tool. When students click on an answer, an explanation will appear immediately. Through repea...
Tutorial on Exam Usage
中文I. Function IntroductionThe exam function is used in the scenario of detecting the learning effects of trainees during training and learning, helping trainees consolidate course knowledge. Operators can set post - course exams and quizzes for courses. Exams ...
Tutorial on Using Exam Certificates
中文I. Function IntroductionInstructors can customize the background and comments of exam certificates. Students who achieve high scores or meet the requirements will automatically receive exam certificates after passing the exam. They can then share and show of...
Tutorial on Information Hiding
中文I. Function IntroductionInformation hiding, customizable hidingProduct sales volume, number of updates, views/visits.II. Purpose of UseFor merchants in the initial stage of operation, to avoid affecting the conversion rate of course subscriptions due to insu...
How to send messages to users within the Online Store?
中文You can enter the store management console, click [Users] - [Message Interaction] - [Message List] - [+ Push Message to All], and then send in-store message notifications to all customers who have visited your store.
Does it support mass-sending store messages to a specific group of customers?
中文Yes, you can use the [User Segmentation] feature. Create a user segment according to your needs, specify the type of users it targets. After creating it, you can send targeted notifications and group messages.
Where can users view private messages after they are sent?
中文After users visit your Online Store, they can view it next to the avatar in the personal center. You can also configure it to be viewable at the [Messages] in the bottom menu bar of the page through the 「Store Design」.Merchants can click [Users] - [Message I...
Can the comments posted by users be set to be hidden by default?
中文You can enable the [Comment Review Settings] feature. After enabling it, comments made by users on articles, audios, and videos will only be displayed after being approved by the administrator.The operation path is as follows:1. Configure in [Courses] - [Gen...
How often is user data updated?
中文To ensure system stability, user data is updated every 5 - 15 minutes. If there are issues such as inconsistent consumption data or inability to filter by assigned tags, it may be because the data has not been updated yet. Please try again later.
Is the calculation method for cumulative users that each time a user clicks in counts as one?
中文The cumulative number of users is calculated based on the number of unique users. If a user enters the Online Store multiple times, it will only be counted once.
How can I export users' comment data in bulk?
中文Currently, exporting user comments on courses is not supported. elink is working hard on optimization. Please understand.
How to delete the activation records?
中文In the details of the user list, you can view all the course activation records of the user. If you need to delete a specific activation record of a user, please click [Users] - [User Management] - [User List], search for the WeChat nickname to find the user...
Can the comments posted by users be hidden?
中文1. Comments posted by users support hiding and displaying. Merchants can enter the store management backend and configure the display or hiding of comments in [Courses] - [General Settings] - [Comment Display].2. If you set[Comment Display]to 'Requires admin...
How can merchants view user messages?
中文Merchants can view and reply to users' messages and feedback through the store management backend. Merchants can log in to the store management console and go to [Users] - [Message Reach] - [Message Interaction] - [User Feedback] to view/reply.
In the user overview: meanings of new users, active users, cumulative users, paying users, and cumulative paying users
中文New users: The number of users who registered in the online store within the selected time period (consistent with the filtering in the user list).Active users: The number of users who visited the online store within the selected time period (e.g., the numbe...