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Order management
订单管理
Does the system support filtering and exporting orders?
中文Yes, it is supported. You can go to [Management Console] - [Transactions] - [Order Management] - [All Orders], select the required conditions for filtering and querying, and then export and view the results.
订单是否支持筛选导出?
English支持的。可在【管理台】-【交易管理】-【订单管理】选择所需条件后进行筛选查询后导出查看。
How to query yesterday's order revenue?
中文Go to [Management Console] - [Transactions] - [Order Management] - [Order Placement Time], set the [Order Placement Time] to yesterday's date, and you can view the order information. You can also set more order query conditions (order status, channel source,...
如何查询昨日订单收入?
English进入【管理台】-【交易管理】-【订单管理】-【下单时间】,将【下单时间】设置为昨天的日期,点击【筛选】即可看到订单信息,您也可以设置更多订单查询的条件(订单状态、渠道来源、订单状态、订单类型等)
用户购买课程支持哪些支付方式?
English目前支持:微信支付和支付宝支付 两种方式
What digital payment methods [Manual adjustment required] are supported for users to purchase courses?
中文Currently supported:WeChat Pay [Manual adjustment required]andAlipay Pay [Manual adjustment required] Two methods
How to receive new order notifications via the APP?
中文1 / Scan the QR code with your mobile phone to download the APP.2 / Enter your Online Store and turn on the 'Order Notifications'.After logging in, select your Online Store, go to [Me] - [Notification Settings], and turn on the 'Order Notifications'.3 / Rece...
Which orders are eligible for refund?
中文Refundable order types:* All physical product orders support refunds.
#N/A
English#N/A
哪些订单支持退款?
English可退款订单类型: 订单类型可否退款备注普通订单(暂不包括社群模块的打卡、小社群、付费问答、活动管理、直播打赏订单)√超级会员属于普通订单,支持退款。买赠订单√赠出和未赠出的课程权限均解除拼团订单√秒杀订单√库存会返回优惠券订单√优惠券会返还,使用数据会恢复邀请码订单-兑换码订单-会员续费订单√限时折扣订单√库存会返回好友助力订单-涨粉神器订单-*推广员订单、分销订单、实物商品订单均不支持退款
Will the asset management section synchronize data after an order refund?
中文During asset management, the refund amount will be deducted, and the WeChat payment handling fee will be refunded.The bill summary will also be calculated accordingly:
订单退款后资产管理部分会同步数据吗?
English资产管理中会扣除退款部分,并返还微信支付手续费。账单汇总也会一并统计:
What are the order refund statuses?
中文There are three statuses in total, namely: Refunding, Refund Successful, and Refund Failed.
Is there a conflict between deleting the subscription relationship and refunding?
中文Orders with deleted subscription relationships support refunds.
订单退款状态有哪些?
English一共有三种状态,分别是:退款中,退款成功,退款失败。
Is there a limit on the refund amount?
中文No restrictions.