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34 total results found

Order management

Transaction

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elink-help-center
language
en
legacy_first_id
465
legacy_second_id
414

订单管理

交易

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elink-help-center
language
zh
legacy_first_id
465
legacy_second_id
414

Does the system support filtering and exporting orders?

Transaction Order management

中文Yes, it is supported. You can go to [Management Console] - [Transactions] - [Order Management] - [All Orders], select the required conditions for filtering and querying, and then export and view the results.

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elink-help-center
language
en
source_row
450
legacy_first_id
465
legacy_second_id
414

订单是否支持筛选导出?

交易 订单管理

English支持的。可在【管理台】-【交易管理】-【订单管理】选择所需条件后进行筛选查询后导出查看。       

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elink-help-center
language
zh
source_row
450
legacy_first_id
465
legacy_second_id
414

How to query yesterday's order revenue?

Transaction Order management

中文Go to [Management Console] - [Transactions] - [Order Management] - [Order Placement Time], set the [Order Placement Time] to yesterday's date, and you can view the order information. You can also set more order query conditions (order status, channel source,...

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elink-help-center
language
en
source_row
456
legacy_first_id
465
legacy_second_id
414

如何查询昨日订单收入?

交易 订单管理

English进入【管理台】-【交易管理】-【订单管理】-【下单时间】,将【下单时间】设置为昨天的日期,点击【筛选】即可看到订单信息,您也可以设置更多订单查询的条件(订单状态、渠道来源、订单状态、订单类型等)       

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elink-help-center
language
zh
source_row
456
legacy_first_id
465
legacy_second_id
414

用户购买课程支持哪些支付方式?

交易 订单管理

English目前支持:微信支付和支付宝支付 两种方式

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elink-help-center
language
zh
source_row
457
legacy_first_id
465
legacy_second_id
414

What digital payment methods [Manual adjustment required] are supported for users to purchase courses?

Transaction Order management

中文Currently supported:WeChat Pay [Manual adjustment required]andAlipay Pay [Manual adjustment required] Two methods

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elink-help-center
language
en
source_row
457
legacy_first_id
465
legacy_second_id
414

How to receive new order notifications via the APP?

Transaction Order management

中文1 / Scan the QR code with your mobile phone to download the APP.2 / Enter your Online Store and turn on the 'Order Notifications'.After logging in, select your Online Store, go to [Me] - [Notification Settings], and turn on the 'Order Notifications'.3 / Rece...

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elink-help-center
language
en
source_row
460
legacy_first_id
465
legacy_second_id
414

Which orders are eligible for refund?

Transaction Order management

中文Refundable order types:* All physical product orders support refunds.

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elink-help-center
language
en
source_row
461
legacy_first_id
465
legacy_second_id
414

#N/A

交易 订单管理

English#N/A

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elink-help-center
language
zh
source_row
460
legacy_first_id
465
legacy_second_id
414

哪些订单支持退款?

交易 订单管理

English可退款订单类型: 订单类型可否退款备注普通订单(暂不包括社群模块的打卡、小社群、付费问答、活动管理、直播打赏订单)√超级会员属于普通订单,支持退款。买赠订单√赠出和未赠出的课程权限均解除拼团订单√秒杀订单√库存会返回优惠券订单√优惠券会返还,使用数据会恢复邀请码订单-兑换码订单-会员续费订单√限时折扣订单√库存会返回好友助力订单-涨粉神器订单-*推广员订单、分销订单、实物商品订单均不支持退款

source
elink-help-center
language
zh
source_row
461
legacy_first_id
465
legacy_second_id
414

Will the asset management section synchronize data after an order refund?

Transaction Order management

中文During asset management, the refund amount will be deducted, and the WeChat payment handling fee will be refunded.The bill summary will also be calculated accordingly:

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elink-help-center
language
en
source_row
862
legacy_first_id
465
legacy_second_id
414

订单退款后资产管理部分会同步数据吗?

交易 订单管理

English资产管理中会扣除退款部分,并返还微信支付手续费。账单汇总也会一并统计:

source
elink-help-center
language
zh
source_row
862
legacy_first_id
465
legacy_second_id
414

What are the order refund statuses?

Transaction Order management

中文There are three statuses in total, namely: Refunding, Refund Successful, and Refund Failed.

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elink-help-center
language
en
source_row
864
legacy_first_id
465
legacy_second_id
414

Is there a conflict between deleting the subscription relationship and refunding?

Transaction Order management

中文Orders with deleted subscription relationships support refunds.

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elink-help-center
language
en
source_row
865
legacy_first_id
465
legacy_second_id
414

订单退款状态有哪些?

交易 订单管理

English一共有三种状态,分别是:退款中,退款成功,退款失败。

source
elink-help-center
language
zh
source_row
864
legacy_first_id
465
legacy_second_id
414

Is there a limit on the refund amount?

Transaction Order management

中文No restrictions.

source
elink-help-center
language
en
source_row
866
legacy_first_id
465
legacy_second_id
414