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Can the same product support both points redemption and points deduction for cash at the same time?
中文Yes, the same product can be applicable to both point redemption and point cashback simultaneously.
What are frozen points?
中文If merchants set a freeze period for points in the backend, the points obtained by users cannot be used during the freeze period.
什么是冻结积分？
English商家若在后台设置了积分的冻结期，则用户获取的积分在冻结期内不可使用。
Which marketing campaigns can be combined with point deductions?
中文Supports coupons, promo codes, limited-time discounts, flash sales, and Joint Orderg.
积分抵扣可以与哪些营销活动叠加？
English支持优惠券、优惠码、限时折扣、秒杀、拼团。
Specification for configuring external links in recommendation cards
中文To facilitate merchants in promoting and selling their own platform products, elink supports configuring external link products for live commerce. To maintain a healthy online ecosystem and protect the legitimate rights and interests of consumers, the follow...
推荐卡片配置外部链接规范
English为便于商家进行自有平台商品的销售推广，小鹅通支持在直播带货配置外链商品。为了维护网络生态环境，保障消费者合法权益，特制定本规范。对于违反本规范的内容，小鹅通有权处理，包括但不限于相关直播、课程、商品的下架、封禁以及对于店铺功能的限制和清退。具体如下：严禁借助外链传播以下内容：一、违反国家法律法规的内容，包括但不限于(1) 违反宪法确定的基本原则的；(2) 危害国家安全，泄露国家秘密，颠覆国家政权，破坏国家统一的；(3) 损害国家荣誉和利益的；(4) 煽动民族仇恨、民族歧视，破坏民族团结的；(5) 破坏...
Can the learning time be uploaded after learning the cached courses?
中文When students study cached courses, the learning data will be reported when the network is available. The data will be stored and reported every ten seconds.
学习缓存的课程后学习时间能上传吗？
English学员学习缓存课程会在有网状态下上报学习数据，每十秒定时存储上报一次。
Why can't students see the coupon after it's been applied to a specific product?
中文To provide users with a better experience, the system has set multiple constraint rules for displaying coupon content. For example, if a merchant configures products for a coupon in the background, but learners cannot see them, the following situations may o...
Can students continue to study cached courses when they lose course privileges?
中文When a course is no longer available for students to view, the cached version of the same course cannot be continued to be viewed by students. (The main scenarios where a course is unavailable for viewing include: the online store is blocked, the merchant de...
学员失去课程权益时，能继续学习缓存课程吗？
English当课程已不可被学员观看时，缓存的同课程将无法被学员继续观看。（不可被观看的主要场景包括：店铺被封禁、商家删除课程、商家清除学员的学习权限、时限类课程的时效过期）
Tutorial on Using the Course Marketplace (Online Store)
中文I. Feature IntroductionThe Course Mall collaborates with top instructors and training institutions in various fields to provide enterprises with high - quality courses in different industries and sub - categories. Enterprises can purchase courses as needed a...
为什么优惠券选择了某个商品，但学员端看不到？
English为了带给用户更好的体验，系统对展示优惠券内容设置了多个约束规则，如商家后台优惠券配置了商品，然而学员看不到，可能有以下几种情况：1、选择的商品不满足优惠券使用门槛。例：商家优惠券是满10元可减2元，商家选择的商品是9元的图文课程，则不满足优惠券使用门槛，学员端不会展示该商品。PS：知识商品一次不能购买多个，实物商品可以。2、商家选择了正在参加营销活动的课程，且优惠券使用条件设置为仅原价购买商品时可用。例：商家设置优惠券为仅原价购买商品时可用，但选择了参加限时折扣和秒杀的商品，则学员端不会展示该商品。3...
课程商城使用教程（知识店铺）
English一、 功能介绍课程商城与各领域头部讲师及培训机构合作，为企业提供各行业及细分品类下的精品课程，企业可按需采购并指派给学员学习。课程采购后，在平台有效期内可永久学习。但当店铺到期后，因平台使用受限将导致课程也无法继续查看学习。这种情况只需续订平台后即可继续进行学习。二、 使用目的企业在内部培训时，若需要引入外部的课程资源，可进入课程商城采购，来满足对课程资源的需求。三、 使用场景企业做内部培训，课程是刚需，而内部制课成本比较高，对内部讲师要求也高，因此企业可以通过课程商场采购优质的课程，指派给企业内的员...
PC版店铺和移动端店铺有什么区别？
English
What are the differences between the PC version of the online store and the mobile version?
中文
Course materials usage tutorial
中文I. Function IntroductionProvide merchants with the ability to set course supplementary materials. Merchants can set relevant materials for courses when creating/editing courses, and learners can download them after purchasing/claiming the courses.II. Purpose...