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为什么设置了隐藏【播放量浏览隐藏】，直播仍然可以看到参与人次？
English隐藏直播间的访问人次，还需要在该直播产品【更多】-【直播间信息】将参与人次设置为【仅讲师可见】。
Tutorial on Information Hiding
中文I. Function IntroductionInformation hiding, customizable hidingProduct sales volume, number of updates, views/visits.II. Purpose of UseFor merchants in the initial stage of operation, to avoid affecting the conversion rate of course subscriptions due to insu...
怎么在店铺内给用户发送消息？
English可以进入店铺管理台点击【用户】-【消息互动】-【消息列表】-【+推送全员消息】可以给所有访问过您店铺的客户发送店铺内消息通知。
How to send messages to users within the Online Store?
中文You can enter the store management console, click [Users] - [Message Interaction] - [Message List] - [+ Push Message to All], and then send in-store message notifications to all customers who have visited your store.
Does it support mass-sending store messages to a specific group of customers?
中文Yes, you can use the [User Segmentation] feature. Create a user segment according to your needs, specify the type of users it targets. After creating it, you can send targeted notifications and group messages.
Where can users view private messages after they are sent?
中文After users visit your Online Store, they can view it next to the avatar in the personal center. You can also configure it to be viewable at the [Messages] in the bottom menu bar of the page through the 「Store Design」.Merchants can click [Users] - [Message I...
是否支持针对某一群客户，群发店铺消息？
English可以的，可以使用【用户分群】功能，根据您的需要创建一个用户分群，设置针对哪一类用，创好后，可以发送定向通知，群发消息。
信息隐藏使用教程
English一、功能介绍信息隐藏，可自定义隐藏商品销量、更新期数、播放量/浏览量。二、使用目的商家初始运营，避免因为课程订阅量不足影响课程订阅转化率三、使用场景某商家初始运营，在线下是非常成功的教育机构，想发展线上在线教育，但是初始运营，课程暂时还没有学员订阅，所以需要隐藏课程订阅数量和播放量/浏览量，待陆续有学员订阅后再放开。四、操作路径商家端路径1：商家后台→设置→功能配置五、使用教程第一步 设置隐藏商品销量1.点击【设置】-【店铺设置】，在功能配置模块下看到隐藏商品销量设置项2、点击【显示】或【隐藏】，对应...
Can the comments posted by users be set to be hidden by default?
中文You can enable the [Comment Review Settings] feature. After enabling it, comments made by users on articles, audios, and videos will only be displayed after being approved by the administrator.The operation path is as follows:1. Configure in [Courses] - [Gen...
发送私人消息后用户在哪里查看？
English用户访问您的店铺后在个人中心头像旁查看，也可通过「店铺装修」配置为页面底部菜单栏【消息】处可查看等；商家可以点击【用户】-【消息互动】-【用户反馈】选择某位用户发送消息。
How often is user data updated?
中文To ensure system stability, user data is updated every 5 - 15 minutes. If there are issues such as inconsistent consumption data or inability to filter by assigned tags, it may be because the data has not been updated yet. Please try again later.
用户发表的评论能不能默认不显示？
English可以开启【评论审核设置】功能，开启后，用户在图文、音频、视频中的评论需管理员审核通过后才会显示；操作路径如下：1、在【课程】-【通用设置】-【评论显示】进行配置；
用户数据多久更新一次？
English为了保证系统的稳定性，用户数据5-15分钟会更新一次。如果出现消费数据对应不上、贴上标签无法筛选出来等情况，可能是数据还没更新过来，可以稍后重试。
Is the calculation method for cumulative users that each time a user clicks in counts as one?
中文The cumulative number of users is calculated based on the number of unique users. If a user enters the Online Store multiple times, it will only be counted once.
如何删除开通记录？
English用户列表的详情中可以看到该用户的所有课程开通记录，如需要删除用户的某一开通记录，请点击【用户】-【用户管理】-【用户列表】，搜索该微信昵称找到该用户的记录，点击其头像，在开通记录中，可以看到其开通的课程，点击【删除】按钮。由于删除后会导致该用户无法再查看该课程内容，请谨慎操作。
累计用户的计算方式是，用户每次点进去都算一次吗？
English累计的用户是按用户数计算，一个用户进入多次店铺只计算一次哦。
请问如何批量导出用户的评论资料？
English用户对课程的评论暂不支持导出，小鹅正在努力优化中，请您谅解。
How can I export users' comment data in bulk?
中文Currently, exporting user comments on courses is not supported. elink is working hard on optimization. Please understand.