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Management Regulations for the Influencer Invitation Leaderboard Event
中文To maintain the normal operation order of elink and standardize users' Invitation Influencer Ranking List activities, elink formulates these regulations in accordance with current laws and regulations and the Elink Service Agreement. These regulations are an...
What are the computer configuration requirements for downloading the client?
中文Recommended configuration:● WindowsCPU: i5-8250U or higherMemory: 8GB or moreSystem: Windows 7 or later (XP system is not supported)● MacMemory: 8GB or moreSystem: 10.13 or later
What should I do if I can't find the desktop icon after installing the client?
中文Locate the executable program in the installation directory and right-click to set up a shortcut.
What should I do if the client login page shows a white screen or a dotted frame?
中文Display of white screen issues:Display of dashed frame issues:Operation:Right-click the elink icon, select Properties, and then open it in compatibility mode. It is recommended to use the Windows Vista (Service Pack 1) mode to open it under Windows 7.
How can instructors start a class on the client side?
中文After the instructor enters the classroom, click the "Start Class" button in the upper right corner to begin the class:Class time requirements:1. Classes can be started within 30 minutes before the scheduled start time.2. If the class has not started after t...
How does the client test the device?
中文Click on the device detection in the settings in the upper right corner to test the speakers, camera, and microphone.(1) SpeakersClick to test the speakers. If you can hear sound, it means the speakers are working properly. If you can't hear sound, you can s...
What should the instructor do if they accidentally click the end class button during a class on the client side?
中文After the instructor clicks the "End Class" button during the class,A pop-up window will appear:1. Click "Take a Break" to return to the course list page. The course will not end and you can enter it again.2. The "End Class" button will have a 5-second count...
How to play animated PPTs during classes using the client?
中文When using courseware, click the button in the figure or use the left and right arrow keys on the keyboard to play the courseware animations.
How to delay the end of the class?
中文When there are 5 minutes left in the course, the instructor will be prompted to decide whether to extend the class. Click the 'Extend for 30 minutes' button to delay the end of the class. Each class can be extended twice.
The client cannot enter the live streaming room all the time and frequently prompts 'timeout'?
中文When a 'timeout' prompt appears, it indicates that the current network is poor. Check if your mobile network is stable or connect to a Wi-Fi network with a stable internet speed, and then enter the live streaming room again.
How to customize the skin of the live streaming room for courses?
中文Step 1: The administrator clicks on 'Courses' in the management backend and selects the 'General Settings' menu.Step 2: Click on 'Add Classroom Skin' to enter the custom skin settings page.Step 3: Enter the name of the custom skin, set the colors and backgro...
How to invite learners to enroll in courses?
中文Step 1:On the class list page, click the "Share" button.Step 2:In the sharing pop-up window, you can share the course with students for purchase by copying the link, using the QR code, or sharing the course poster.
How to customize the live streaming room skin?
中文Step 1The administrator goes to [Desktop Management Console - Applications - Online Classroom], clicks on "Class Sessions" and selects the "General Settings" menu bar;Step 2Clicks on "Add Classroom Skin" to enter the custom skin settings page;Step 3Enters th...
Will the asset management section synchronize data after an order refund?
中文During asset management, the refund amount will be deducted, and the WeChat payment handling fee will be refunded.The bill summary will also be calculated accordingly:
How to enable automatic student take the stage?
中文On the management console - New Course page, check the box for "Automatically allow students to take the stage when they enter."
How to add course session access for learners?
中文Step 1:Log in to the desktop management console, click [Applications - Online Classroom - Class Courses], find the corresponding course, and click [Details].Step 2:Click [Students] - [Add Students].There are currently three methods for adding students:Single...
What are the order refund statuses?
中文There are three statuses in total, namely: Refunding, Refund Successful, and Refund Failed.
Is there a conflict between deleting the subscription relationship and refunding?
中文Orders with deleted subscription relationships support refunds.