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58 total results found

Does it support mass-sending store messages to a specific group of customers?

Service Message interaction

中文Yes, you can use the [User Segmentation] feature. Create a user segment according to your needs, specify the type of users it targets. After creating it, you can send targeted notifications and group messages.

source
elink-help-center
language
en
source_row
603
legacy_first_id
318
legacy_second_id
411

Where can users view private messages after they are sent?

Service Message interaction

中文After users visit your Online Store, they can view it next to the avatar in the personal center. You can also configure it to be viewable at the [Messages] in the bottom menu bar of the page through the 「Store Design」.Merchants can click [Users] - [Message I...

source
elink-help-center
language
en
source_row
604
legacy_first_id
318
legacy_second_id
411

是否支持针对某一群客户,群发店铺消息?

服务 消息互动

English可以的,可以使用【用户分群】功能,根据您的需要创建一个用户分群,设置针对哪一类用,创好后,可以发送定向通知,群发消息。

source
elink-help-center
language
zh
source_row
603
legacy_first_id
318
legacy_second_id
411

Can the comments posted by users be set to be hidden by default?

Service Message interaction

中文You can enable the [Comment Review Settings] feature. After enabling it, comments made by users on articles, audios, and videos will only be displayed after being approved by the administrator.The operation path is as follows:1. Configure in [Courses] - [Gen...

source
elink-help-center
language
en
source_row
606
legacy_first_id
318
legacy_second_id
411

发送私人消息后用户在哪里查看?

服务 消息互动

English用户访问您的店铺后在个人中心头像旁查看,也可通过「店铺装修」配置为页面底部菜单栏【消息】处可查看等;商家可以点击【用户】-【消息互动】-【用户反馈】选择某位用户发送消息。

source
elink-help-center
language
zh
source_row
604
legacy_first_id
318
legacy_second_id
411

How often is user data updated?

Service User list

中文To ensure system stability, user data is updated every 5 - 15 minutes. If there are issues such as inconsistent consumption data or inability to filter by assigned tags, it may be because the data has not been updated yet. Please try again later.

source
elink-help-center
language
en
source_row
609
legacy_first_id
318
legacy_second_id
406

用户发表的评论能不能默认不显示?

服务 消息互动

English可以开启【评论审核设置】功能,开启后,用户在图文、音频、视频中的评论需管理员审核通过后才会显示;操作路径如下:1、在【课程】-【通用设置】-【评论显示】进行配置;

source
elink-help-center
language
zh
source_row
606
legacy_first_id
318
legacy_second_id
411

用户数据多久更新一次?

服务 用户列表

English为了保证系统的稳定性,用户数据5-15分钟会更新一次。如果出现消费数据对应不上、贴上标签无法筛选出来等情况,可能是数据还没更新过来,可以稍后重试。

source
elink-help-center
language
zh
source_row
609
legacy_first_id
318
legacy_second_id
406

Is the calculation method for cumulative users that each time a user clicks in counts as one?

Service User list

中文The cumulative number of users is calculated based on the number of unique users. If a user enters the Online Store multiple times, it will only be counted once.

source
elink-help-center
language
en
source_row
610
legacy_first_id
318
legacy_second_id
406

如何删除开通记录?

服务 用户列表

English用户列表的详情中可以看到该用户的所有课程开通记录,如需要删除用户的某一开通记录,请点击【用户】-【用户管理】-【用户列表】,搜索该微信昵称找到该用户的记录,点击其头像,在开通记录中,可以看到其开通的课程,点击【删除】按钮。由于删除后会导致该用户无法再查看该课程内容,请谨慎操作。

source
elink-help-center
language
zh
source_row
611
legacy_first_id
318
legacy_second_id
406

累计用户的计算方式是,用户每次点进去都算一次吗?

服务 用户列表

English累计的用户是按用户数计算,一个用户进入多次店铺只计算一次哦。

source
elink-help-center
language
zh
source_row
610
legacy_first_id
318
legacy_second_id
406

请问如何批量导出用户的评论资料?

服务 消息互动

English用户对课程的评论暂不支持导出,小鹅正在努力优化中,请您谅解。

source
elink-help-center
language
zh
source_row
612
legacy_first_id
318
legacy_second_id
411

How can I export users' comment data in bulk?

Service Message interaction

中文Currently, exporting user comments on courses is not supported. elink is working hard on optimization. Please understand.

source
elink-help-center
language
en
source_row
612
legacy_first_id
318
legacy_second_id
411

How to delete the activation records?

Service User list

中文In the details of the user list, you can view all the course activation records of the user. If you need to delete a specific activation record of a user, please click [Users] - [User Management] - [User List], search for the WeChat nickname to find the user...

source
elink-help-center
language
en
source_row
611
legacy_first_id
318
legacy_second_id
406

Can the comments posted by users be hidden?

Service Message interaction

中文1. Comments posted by users support hiding and displaying. Merchants can enter the store management backend and configure the display or hiding of comments in [Courses] - [General Settings] - [Comment Display].2. If you set[Comment Display]to 'Requires admin...

source
elink-help-center
language
en
source_row
613
legacy_first_id
318
legacy_second_id
411

用户发表的评论能不能隐藏?

服务 消息互动

English1. 用户发表的评论支持隐藏和显示,商家进入店铺管理后台,在【课程】-【通用设置】-【评论显示】中配置评论显示或隐藏;2. 如果将【评论显示】配置为「需管理员设置」时,前往【评论管理】进行配置展示/隐藏

source
elink-help-center
language
zh
source_row
613
legacy_first_id
318
legacy_second_id
411

How can merchants view user messages?

Service Message interaction

中文Merchants can view and reply to users' messages and feedback through the store management backend. Merchants can log in to the store management console and go to [Users] - [Message Reach] - [Message Interaction] - [User Feedback] to view/reply.

source
elink-help-center
language
en
source_row
614
legacy_first_id
318
legacy_second_id
411

商家怎么查看用户留言?

服务 消息互动

English用户的留言及反馈信息商家可以通过店铺管理后台进行查看并回复,商家登录店铺管理台,进入【用户】-【消息触达】-【消息互动】-【用户反馈】中查看/回复。

source
elink-help-center
language
zh
source_row
614
legacy_first_id
318
legacy_second_id
411