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How often is user data updated?
中文To ensure system stability, user data is updated every 5 - 15 minutes. If there are issues such as inconsistent consumption data or inability to filter by assigned tags, it may be because the data has not been updated yet. Please try again later.
用户发表的评论能不能默认不显示？
English可以开启【评论审核设置】功能，开启后，用户在图文、音频、视频中的评论需管理员审核通过后才会显示；操作路径如下：1、在【课程】-【通用设置】-【评论显示】进行配置；
用户数据多久更新一次？
English为了保证系统的稳定性，用户数据5-15分钟会更新一次。如果出现消费数据对应不上、贴上标签无法筛选出来等情况，可能是数据还没更新过来，可以稍后重试。
Is the calculation method for cumulative users that each time a user clicks in counts as one?
中文The cumulative number of users is calculated based on the number of unique users. If a user enters the Online Store multiple times, it will only be counted once.
如何删除开通记录？
English用户列表的详情中可以看到该用户的所有课程开通记录，如需要删除用户的某一开通记录，请点击【用户】-【用户管理】-【用户列表】，搜索该微信昵称找到该用户的记录，点击其头像，在开通记录中，可以看到其开通的课程，点击【删除】按钮。由于删除后会导致该用户无法再查看该课程内容，请谨慎操作。
累计用户的计算方式是，用户每次点进去都算一次吗？
English累计的用户是按用户数计算，一个用户进入多次店铺只计算一次哦。
请问如何批量导出用户的评论资料？
English用户对课程的评论暂不支持导出，小鹅正在努力优化中，请您谅解。
How can I export users' comment data in bulk?
中文Currently, exporting user comments on courses is not supported. elink is working hard on optimization. Please understand.
How to delete the activation records?
中文In the details of the user list, you can view all the course activation records of the user. If you need to delete a specific activation record of a user, please click [Users] - [User Management] - [User List], search for the WeChat nickname to find the user...
Can the comments posted by users be hidden?
中文1. Comments posted by users support hiding and displaying. Merchants can enter the store management backend and configure the display or hiding of comments in [Courses] - [General Settings] - [Comment Display].2. If you set[Comment Display]to 'Requires admin...
用户发表的评论能不能隐藏？
English1. 用户发表的评论支持隐藏和显示，商家进入店铺管理后台，在【课程】-【通用设置】-【评论显示】中配置评论显示或隐藏；2. 如果将【评论显示】配置为「需管理员设置」时，前往【评论管理】进行配置展示/隐藏
How can merchants view user messages?
中文Merchants can view and reply to users' messages and feedback through the store management backend. Merchants can log in to the store management console and go to [Users] - [Message Reach] - [Message Interaction] - [User Feedback] to view/reply.
In the user overview: meanings of new users, active users, cumulative users, paying users, and cumulative paying users
中文New users: The number of users who registered in the online store within the selected time period (consistent with the filtering in the user list).Active users: The number of users who visited the online store within the selected time period (e.g., the numbe...
What does the number of store visitors in the trend chart refer to?
中文Data trends of new users, active users, cumulative users, paying users, and cumulative paying users within the selected time frame
用户概况中：新增用户、活跃用户、累计用户、付费用户、累计付费用户含义
English新增用户：筛选时间内，店铺注册用户数（和用户列表筛选一致）；活跃用户：筛选时间内， 访问过店铺的用户数（如在1月里访问过店铺的用户数）；累计用户：截至筛选时间，店铺的全部用户数（包括导入，和用户列表用户一致）；付费用户：筛选时间内，结算成功的用户数，一人多次结算记为一人（计算所有支付成功订单的用户，不剔除退款，API导入订单不计入筛选）；累计付费用户：累计付费用户：截至到筛选时间，店铺内所有结算成功的用户数（计算所有支付成功订单，不剔除退款，API导入订单不计入筛选）；
What are the meanings of various data indicators among paying users?
中文Number of users:New paying users - Number of users: The number of users who have never made a payment in the store before the selected time and made their first settlement in the store within the selected time.Existing paying users - Number of users: The num...
付费用户中的各类数据指标的含义？
English用户数：新付费用户-用户数：筛选时间之前没有在店铺付过费，在筛选时间内在店铺首次结算的用户数量老付费用户-用户数：筛选时间内，在店铺内有结算，且首次结算是在筛选时间之前的用户数 （计算所有支付成功订单，不剔除退款，API导入订单不计入筛选）用户数占比：新付费用户-用户数占比：筛选时间内，新付费用户数 / 全部付费用户数老付费用户-用户数占比：筛选时间内，老付费用户数 / 全部付费用户数客单价：全部付费用户-客单价：筛选时间内，全部付费用户的结算金额/用户数新付费用户-客单价：筛选时间内，新付费用户的结...
趋势图店铺访客数是指什么？
English在筛选时间内，新增用户、活跃用户、累计用户、付费用户、累计付费用户的数据趋势