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How to delete the activation records?
中文In the details of the user list, you can view all the course activation records of the user. If you need to delete a specific activation record of a user, please click [Users] - [User Management] - [User List], search for the WeChat nickname to find the user...
Can the comments posted by users be hidden?
中文1. Comments posted by users support hiding and displaying. Merchants can enter the store management backend and configure the display or hiding of comments in [Courses] - [General Settings] - [Comment Display].2. If you set[Comment Display]to 'Requires admin...
用户发表的评论能不能隐藏？
English1. 用户发表的评论支持隐藏和显示，商家进入店铺管理后台，在【课程】-【通用设置】-【评论显示】中配置评论显示或隐藏；2. 如果将【评论显示】配置为「需管理员设置」时，前往【评论管理】进行配置展示/隐藏
How can merchants view user messages?
中文Merchants can view and reply to users' messages and feedback through the store management backend. Merchants can log in to the store management console and go to [Users] - [Message Reach] - [Message Interaction] - [User Feedback] to view/reply.
In the user overview: meanings of new users, active users, cumulative users, paying users, and cumulative paying users
中文New users: The number of users who registered in the online store within the selected time period (consistent with the filtering in the user list).Active users: The number of users who visited the online store within the selected time period (e.g., the numbe...
What does the number of store visitors in the trend chart refer to?
中文Data trends of new users, active users, cumulative users, paying users, and cumulative paying users within the selected time frame
用户概况中：新增用户、活跃用户、累计用户、付费用户、累计付费用户含义
English新增用户：筛选时间内，店铺注册用户数（和用户列表筛选一致）；活跃用户：筛选时间内， 访问过店铺的用户数（如在1月里访问过店铺的用户数）；累计用户：截至筛选时间，店铺的全部用户数（包括导入，和用户列表用户一致）；付费用户：筛选时间内，结算成功的用户数，一人多次结算记为一人（计算所有支付成功订单的用户，不剔除退款，API导入订单不计入筛选）；累计付费用户：累计付费用户：截至到筛选时间，店铺内所有结算成功的用户数（计算所有支付成功订单，不剔除退款，API导入订单不计入筛选）；
What are the meanings of various data indicators among paying users?
中文Number of users:New paying users - Number of users: The number of users who have never made a payment in the store before the selected time and made their first settlement in the store within the selected time.Existing paying users - Number of users: The num...
付费用户中的各类数据指标的含义？
English用户数：新付费用户-用户数：筛选时间之前没有在店铺付过费，在筛选时间内在店铺首次结算的用户数量老付费用户-用户数：筛选时间内，在店铺内有结算，且首次结算是在筛选时间之前的用户数 （计算所有支付成功订单，不剔除退款，API导入订单不计入筛选）用户数占比：新付费用户-用户数占比：筛选时间内，新付费用户数 / 全部付费用户数老付费用户-用户数占比：筛选时间内，老付费用户数 / 全部付费用户数客单价：全部付费用户-客单价：筛选时间内，全部付费用户的结算金额/用户数新付费用户-客单价：筛选时间内，新付费用户的结...
趋势图店铺访客数是指什么？
English在筛选时间内，新增用户、活跃用户、累计用户、付费用户、累计付费用户的数据趋势
新老用户付费趋势图是指什么？
English在筛选时间内，商家可以选择对应的用户数、客单价、结算金额、访问-结算转化率的统计数据
用户可以在PC版店铺支付购买课程吗？
English 电脑浏览器访问付费课程后，点击购买按钮时，会弹出二维码引导用户通过手机微信扫码，扫码之后进入微信移动端的课程页面进一步完成支付，目前仅支持移动端微信支付，暂不支持通过pc端进行支付，且支付方式仅支持微信支付，不支持支付宝或银行卡支付。
商家怎么查看用户留言？
English用户的留言及反馈信息商家可以通过店铺管理后台进行查看并回复，商家登录店铺管理台，进入【用户】-【消息触达】-【消息互动】-【用户反馈】中查看/回复。
周复购率是指什么？
English周复购率：筛选日期所在周，本周前在店铺有过付费且本周有付费的用户数 / 本周总付费用户数
What does the weekly repurchase rate refer to?
中文Weekly repurchase rate: During the week of the selected date, the number of users who made a payment in the store before this week and also made a payment this week / the total number of paying users this week
What does the payment trend chart for new and existing users refer to?
中文Within the selected time frame, merchants can choose the corresponding statistical data on the number of users, average order value, settlement amount, and visit-to-settlement conversion rate.
Can users pay to purchase courses in the PC version of the Online Store?
中文After accessing a paid course on a computer browser, when you click the purchase button, a QR code will pop up to guide you to scan it with your mobile WeChat. After scanning, you will enter the course page on the WeChat mobile app to complete the payment. C...
pc版店铺的页脚可以自定义设置吗？
English您好，pc版店铺的页脚支持自定义，目前支持3个页脚模板给商家选择使用。详细操作请见以下教程：https://admin.xiaoe-tech.com/helpCenter/problem?first_id=256&second_id=303&document_id=doc_5e5dfbaf202c5_LIBrl