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1551 total results found

How to receive new order notifications via the APP?

Transaction Order management

中文1 / Scan the QR code with your mobile phone to download the APP.2 / Enter your Online Store and turn on the 'Order Notifications'.After logging in, select your Online Store, go to [Me] - [Notification Settings], and turn on the 'Order Notifications'.3 / Rece...

source
elink-help-center
language
en
source_row
460
legacy_first_id
465
legacy_second_id
414

Which orders are eligible for refund?

Transaction Order management

中文Refundable order types:* All physical product orders support refunds.

source
elink-help-center
language
en
source_row
461
legacy_first_id
465
legacy_second_id
414

#N/A

交易 订单管理

English#N/A

source
elink-help-center
language
zh
source_row
460
legacy_first_id
465
legacy_second_id
414

哪些订单支持退款?

交易 订单管理

English可退款订单类型: 订单类型可否退款备注普通订单(暂不包括社群模块的打卡、小社群、付费问答、活动管理、直播打赏订单)√超级会员属于普通订单,支持退款。买赠订单√赠出和未赠出的课程权限均解除拼团订单√秒杀订单√库存会返回优惠券订单√优惠券会返还,使用数据会恢复邀请码订单-兑换码订单-会员续费订单√限时折扣订单√库存会返回好友助力订单-涨粉神器订单-*推广员订单、分销订单、实物商品订单均不支持退款

source
elink-help-center
language
zh
source_row
461
legacy_first_id
465
legacy_second_id
414

Coupon Usage Tutorial

Marketing - WeCom Marketing Coupon

中文I. Function Introduction【Coupons】 are a marketing tool that allows users to enjoy discounts when purchasing courses through merchants' concessions. Coupons are one of the key factors in promoting user conversions.II. Purpose of UseMerchants issue coupons to ...

source
elink-help-center
language
en
source_row
458
legacy_first_id
315
legacy_second_id
375

What marketing features are supported for Super Members?

Service Super Member

中文Currently, Super Members support the functions of promoters, redemption codes, invitation codes, information collection, coupons, and viral posters.1. When selling Super Member cards, it supports the use of redemption codes, invitation codes, coupons, discou...

source
elink-help-center
language
en
source_row
463
legacy_first_id
318
legacy_second_id
1201

语音直播使用教程

直播 语音直播

English一、功能介绍语音直播适用于实时发送大量语音、文字和图片的直播,不需要使用视频就可以达到与学员互动的目的。二、创建流程第一步:新建直播登录小鹅通管理台,依次选择【课程管理】-【直播】-【直播课程】-【视频直播】-【创建直播】直播基本信息(1)基本信息:直播名称、直播简介、直播时间、详情封面、直播暖场图、直播宣传封面、直播详情1. “详情封面”是展示在用户购买直播课程时的图片;2. “直播暖场图”是直播未开始时展示在视频区域的图片;3. “直播宣传封面”是用户进入知识店铺首页时的直播入口处;(2)课件设置...

source
elink-help-center
language
zh
source_row
462
legacy_first_id
312
legacy_second_id
350

超级会员支持哪些营销功能?

服务 超级会员

English超级会员支持邀请码,兑换码,优惠券。

source
elink-help-center
language
zh
source_row
463
legacy_first_id
318
legacy_second_id
1201

Tutorial on Using Voice Live Streaming

Live broadcast Voice live broadcast

中文I. Function IntroductionStudents can participate in the live voice broadcast in real - time. Teachers can explain course content with courseware in the live - broadcast room and interact with students by sending voice, text, courseware, and videos in real - ...

source
elink-help-center
language
en
source_row
462
legacy_first_id
312
legacy_second_id
350

What products can Super Members add as membership benefits?

Service Super Member

中文1. Premium MembershipFree BenefitsSupported Product Types:Articles, Audio, Videos, Live Streams, E-books, Columns, Mega Columns, Course Memberships, Camps2. Premium MembershipDiscount BenefitsSupported Product Types:Articles, Audio, Videos, Live Streams, E-b...

source
elink-help-center
language
en
source_row
464
legacy_first_id
318
legacy_second_id
1201

超级会员可以添加哪些商品作为会员权益?

服务 超级会员

English超级会员可以添加图文、音频、视频、直播、电子书、专栏、大专栏、课程会员、训练营作为会员权益。

source
elink-help-center
language
zh
source_row
464
legacy_first_id
318
legacy_second_id
1201

How to add privileges for super members?

Service Super Member

中文1. On the computer management console - [Users], enter [Super Members] - [Membership Card Management], click the [Edit] button to enter the [Membership Card Edit Page];2. In the membership benefits, click [Add Product] to select the products to be added;3. A...

source
elink-help-center
language
en
source_row
465
legacy_first_id
318
legacy_second_id
1201

How to set the membership price and validity period?

Content - Courses (including content ma... Course membership

中文You can set the membership price information, strike-through price, and membership validity period as product information in the product details.**Note:Once the membership validity period is saved, it cannot be modified. If you want to change the membership ...

source
elink-help-center
language
en
source_row
466
legacy_first_id
1349
legacy_second_id
340

如何添加超级会员的权益?

服务 超级会员

English1.在超级会员中,点击【编辑】进入会员编辑页面,找到会员权益,进行会员权益设置2.在会员权益中,点击【添加权益商品】选择免费权益商品

source
elink-help-center
language
zh
source_row
465
legacy_first_id
318
legacy_second_id
1201

课程会员和超级会员的区别?

服务 超级会员

English小鹅通包含课程会员与超级会员两种模式。课程是一种按时长计算的内容付费形式,学员购买后能在会员有效期内查看特定内容,包括图文、音频、视频、直播和专栏;超级会员是一种用户权益,购买超级会员的用户在会员有效期内可享受店铺会员权益(全场打折;全场免费;部分商品免费等)。

source
elink-help-center
language
zh
source_row
467
legacy_first_id
318
legacy_second_id
1201

如何设置会员价格和有效期?

内容-课程(含内容管理) 课程会员

English您可以在商品信息设置会员的价格信息和划线价格、会员有效期作为商品信息。注意:会员有效期一经保存无法修改,若您想修改会员有效期,建议新建一个会员商品。

source
elink-help-center
language
zh
source_row
466
legacy_first_id
1349
legacy_second_id
340

How to add membership benefits?

Content - Courses (including content ma... Course membership

中文1. Add from existing single itemsIn the membership content management, click to add membership benefits, select from existing categories (articles, audios, videos, live streams, columns). After clicking 'OK', the single item will be successfully added to the...

source
elink-help-center
language
en
source_row
468
legacy_first_id
1349
legacy_second_id
340

如何添加会员权益?

内容-课程(含内容管理) 课程会员

English1.从已有单品中添加在会员内容管理中,点击添加会员权益,从已有分类(图文、音频、视频、直播、专栏)中选择,点击确定后,单品就成功添加到了会员中,已购买会员的用户可在会员有效期内免费查看该单品。2.新建商品在会员内容管理中,点击添加会员权益,选择【新建商品】,选择单品类型并填写相应信息。编辑完内容信息后,点击【保存】按钮,一个新的单品就成功添加到了会员中。

source
elink-help-center
language
zh
source_row
468
legacy_first_id
1349
legacy_second_id
340