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How to solve issues such as live streaming freezing and long latency?
中文If the Live Streaming Assistant encounters issues such as lag or high latency, you can troubleshoot using the following methods.:1. Check if the current network upload speed is too low. It is recommended that the network upload speed be above 10M. It is advi...
遇到直播卡顿、延迟时间较长等问题，怎么解决？
English具体详情查看OBS直播过程中遇到直播卡顿的问题，怎么解决？OBS直播中遇到直播时长延迟较长等问题，怎么解决？
Can I watch the replay and download the live stream after it ends?
中文Video live streaming: After the live stream ends, merchants can enable the playback in [Live Stream List - Details - Playback Settings], or set to enable the playback when editing the live stream details page. Then, after the live stream ends, students can w...
直播结束后能回看和下载吗？
English视频直播：结束后商家可以在【直播列表-详情-回放设置】开启回放，或者是在编辑直播详情页的时候设置开启回看，则结束直播之后学员可以回看。商家在后台【直播列表-详情-回放设置】可以对回看的视频进行下载和剪切语音直播：直播无需设置回看，结束后可自动回看，商家可以在后台【直播列表-详情】右上角【导出音频】可以下载导出直播音频
Can the live stream continue after the scheduled time?
中文If the set end time for the video live stream has arrived, but the instructor has not exited the live streaming room, the instructor can continue the live stream as long as the live stream remains stable. There is no impact on the voice live stream, and the ...
直播时间到了还能继续直播吗？
English如果视频直播时间到了设置结束的时间，但是讲师没有退出直播间，讲师直播保障不断流的情况下是可以继续进行直播的。语音直播没有影响，讲师依然可以在直播间发语音。注意：视频直播如果讲师讲课时间已经超过了当前结束直播的时间，为了保证讲师还能够顺利进行，建议在直播时间结束前适当延长直播时间，保障直播顺利进行。
If I exit my live streaming room before the scheduled end time, will the live stream end and become available for replay?
中文During the live stream, if the instructor exits the live room (not due to accidental manual termination of the live stream), the students will see a prompt indicating that the instructor has left the live room, but the live stream will not end. If the instru...
我的直播间还没有到结束时间，退出了，是否会结束直播进入回看？
English在直播过程中如果讲师退出直播间（不是手动误操作结束直播），那么学员页面会看到讲师离开直播间的提示，但是直播不会结束。您的直播间到了直播结束时间讲师没有在直播间内，那么该直播就会自动结束。
Can the avatar of the elink assistant in the live streaming room be changed?
中文It can be replaced.You can make unified settings for all live stream announcements, replace the assistant avatar, and change the live stream announcements in [Live Streaming > General Settings > Live Stream Announcements]. This setting will take effect for a...
直播间里的小鹅通小助手头像能不能换？
English可以更换的。可在【直播 > 通用设置 > 直播间公告】对所有直播间公告进行统一设置，更换小助手头像和更换直播间公告。此设置对于所有未单独设置过公告的直播间都生效（公告修改生效可能存在一定延时）。也可以在单个直播间中【直播详情-直播装修-直播间信息-直播间公告】对单独直播公告进行设置，仅对于此直播间生效。
Can the live stream be resumed after manually ending it?
中文Manually ended live streams can be restored. You can perform the restoration operation through [Management Console - Live Stream List - More - Restore Live Stream].
手动结束直播之后可以恢复吗？
English手动结束的直播可以恢复，可通过【管理台-直播列表-更多-恢复直播】进行操作恢复
Does the live replay support playback speed adjustment?
中文Instructions on live streaming playback speed adjustment:1. Live streaming type: Video live streaming supports the playback speed adjustment function. (Not supported during the live stream)2. Store terminals: Supported on both H5, Mini Programs, and PC clien...
直播回看是否支持倍速？
English关于直播倍速播放的说明：1、直播类型：视频直播，支持倍速播放功能。（直播过程中不支持）2、店铺终端：h5和小程序、pc端均支持3、手机机型：ios、安卓均支持
During the live stream, the live broadcast area shows a black screen, and the live stream footage cannot be displayed properly
中文If the user refuses the Flash request to use the camera and microphone, the live streaming area will go black. You can re-enter the live streaming room.Step 1: Click the "lock" on the left side of the URL and select "Site settings".Step 2: In the "Privacy an...
直播时直播区显示黑屏，无法正常显示直播画面
English用户拒绝使用Flash关于摄像机和麦克风使用请求后会出现直播区黑屏。可重新进入直播间步骤一：点击网址左侧“锁”，选择进入“网站设置”步骤二：在“隐私与安全设置”中将flash、摄像头和麦克风使用权限勾选为“允许
直播内容的声音过小该如何处理
English可能是讲师离麦克风的距离过远造成的，如果需要远离设备直播时，推荐使用外接随身携带的麦克风设备。*在麦克风上面增加防喷罩或海绵套效果会更好。
How to handle the issue of low audio volume in live streaming content?
中文This may be caused by the instructor being too far away from the microphone. When you need to conduct a live stream away from the device, it is recommended to use an external portable microphone device.*Adding a pop filter or a sponge cover to the microphone...