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How to receive new order notifications via the APP?
中文1 / Scan the QR code with your mobile phone to download the APP.2 / Enter your Online Store and turn on the 'Order Notifications'.After logging in, select your Online Store, go to [Me] - [Notification Settings], and turn on the 'Order Notifications'.3 / Rece...
Which orders are eligible for refund?
中文Refundable order types:* All physical product orders support refunds.
#N/A
English#N/A
哪些订单支持退款?
English可退款订单类型: 订单类型可否退款备注普通订单(暂不包括社群模块的打卡、小社群、付费问答、活动管理、直播打赏订单)√超级会员属于普通订单,支持退款。买赠订单√赠出和未赠出的课程权限均解除拼团订单√秒杀订单√库存会返回优惠券订单√优惠券会返还,使用数据会恢复邀请码订单-兑换码订单-会员续费订单√限时折扣订单√库存会返回好友助力订单-涨粉神器订单-*推广员订单、分销订单、实物商品订单均不支持退款
What qualifications are required to sell physical goods?
中文According to the provisions of national laws and regulations, when you operate in specific industries and sell physical goods, you need to meet the corresponding qualification requirements. You can refer toelink Industry Access Rules
售卖实物商品需要什么资质要求?
English根据国家法律法规的规定,您在经营特定行业,售卖实物商品时,需具备相应资质要求,具体可以查阅小鹅通行业准入规则
Which marketing tools are supported by the physical product e-commerce function?
中文Supports coupons, promo codes, promoters, payment rewards, limited-time discounts, Joint Orderg, viral posters, and page statistics
实物电商功能支持哪些营销工具?
English支持优惠券、优惠码、推广员、支付有礼、限时折扣、拼团、裂变海报、页面统计
Does it support setting shipping fees?
中文Hello, you can now set the shipping fees for products, which can be done when creating a product. Currently, two types are supported: [Uniform Shipping Fee] and [Shipping Template].*Click to view the tutorial on using the [Shipping Template].
支持设置运费吗?
English您好,现已支持对商品运费进行设置,在创建商品时即可设置。目前支持【统一邮费】【运费模板】两种类型:*点击可查看【运费模板】使用教程
商家可以回复几次评论?
English 目前每条评论仅支持回复一次。
How many times can students leave reviews after purchasing products?
中文Each time a learner purchases a product, they can leave a review for that product.
学员购买商品支持评论几次?
English学员每购买一次商品可针对该商品评论一次。
In what order are product reviews displayed?
中文The display logic of physical product reviews is in reverse chronological order.
How many times can merchants reply to reviews?
中文 Currently, each comment only supports one reply.
商品评论是按照什么顺序展示的?
English实物商品评论的展示逻辑是按照时间倒序来的。
实物商品评论开关在哪里设置?
English进入知识店铺管理后台,找到【交易】-【交易设置】,在【商品设置】模块你找到【商品评价】,点击设置,开启展示。
Where can I set the switch for reviews of physical products?
中文Enter the Online Store management backend, find [Transactions] - [Transaction Settings]. In the [Product Settings] module, find [Product Reviews], click to set it up and enable the display.