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Is there a size limit for the videos uploaded for recorded or live broadcasts?
中文Currently, the video upload restrictions in the [Recorded and Live Streaming] mode are as follows: Supported formats include mp4, avi, wmv, mov, flv, rmvb, 3gp, m4v, and mkv. The file size should not exceed 5GB. It is recommended that the video resolution be...
录播直播上传的视频有大小限制吗？
English目前【录播直播】模式中上传的视频限制是：格式支持mp4，avi，wmv，mov，flv，rmvb，3gp，m4v，mkv格式；大小不超过5G，建议视频分辨率为1280×720。
How to handle the issue of excessively long transcoding time for recorded broadcasts?
中文Recorded videos are uploaded to Tencent Cloud for transcoding. If the video shows as being transcoded for an extended period, please contact customer service for priority handling.Time reference: Generally, it takes less than 30 minutes to process a 1G video...
录播转码时间过久如何处理？
English录播是上传到腾讯云，由腾讯云进行转码，如果长时间显示视频处于转码中，请联系客服优先处理；一般 1G 的视频处理大概时间在30分钟以内。
What should I do if the transcoding of the recorded live stream is not completed when starting a new live stream?
中文If the file is large, it is recommended that you upload the relevant recorded broadcast one day in advance.If the live stream is about to start but the transcoding of the recorded broadcast is not completed, you can contact customer service for priority proc...
开始直播了录播转码未完成怎么办？
English如果文件比较大，建议您提前一天上传相关录播，直播快开始了录播转码未完成可以联系客服优先处理（建议提前1个小时，处理需要一定时间）
Can the replay content of real-time video live streaming be modified or deleted?
中文Yes, you can use the live editing function to edit the recorded content of a live stream in the [Details > Recording Settings] of the corresponding live stream.
实时视频直播的回放内容可以修改和删减吗？
English可以的，直播的回放内容可以使用直播剪辑功能进行剪辑。
Unable to connect to the camera during live streaming
中文1. Refresh the page or restart OBS.2. Re-plug the camera and check if it's a hardware issue.
直播时连接不上摄像头
English1、刷新页面或者重开OBS2、重新拔插摄像头，检查是否是硬件问题
How to handle freezing and latency issues during real-time live streaming?
中文For specific details, please refer to:< How to solve the problem of live streaming freezing during OBS live streaming? >< How to solve problems such as long live streaming delay during OBS live streaming? >
实时直播时出现卡顿，直播延时该如何处理？
English具体详情请看：< OBS直播中遇到直播卡顿的问题，怎么解决？>< OBS直播中遇到直播延迟时间较长等问题，怎么解决？>
The instructor's video is not visible during the live stream
中文eLive Client / elink Assistant/Web version:1. Check the camera indicator light to confirm if the camera is successfully turned on. 2. Confirm if you have authorized the camera to be turned on before the live stream. If not, you need to refresh the page and r...
直播中看不到讲师的画面
English鹅直播客户端/小鹅通助手/网页端：1.请查看摄像头指示灯，确认摄像头是否成功开启 2.请确认直播前是否允许授权摄像头的开启，如果没有授权，则需刷新页面后重新授权 3.点击窗口内“设置”打开画面调试，确认摄像头的状态是否正常小鹅通App直播： 1.请确认是否打开摄像头 2.请确认手机摄像头是否有损坏鹅直播小程序/商家助手小程序直播：1.请确认直播前是否允许授权摄像头的使用，如果没有授权，则需重新进入直播间进行授权 2.请确认是否打开摄像头 3.请确认手机摄像头是否有损坏
After the invitation code is set to expire immediately, can users who have already received the invitation code still use it normally?
中文After clicking [Invalidate Immediately] on the invitation code in the backend:1. Users who have received and redeemed the invitation code can still continue to view the courses previously activated through the invitation code.2. Unredeemed invitation codes c...
邀请码点击立即失效后，已领取邀请码的用户还能正常使用吗？
English在后台对邀请码点击【立即失效】之后：1、已经领取并兑换了邀请码的用户仍然可以继续查看之前通过邀请码开通的课程2、没有兑换的邀请码将不能再兑换使用。
After clicking the invitation code link, an error message saying 'The invitation code has been locked' appears?
中文Reasons for this prompt:If a user clicks on the invitation code link too many times within 24 hours or keeps refreshing the page while the link is loading, the system may prompt that 'the invitation code has been locked'.Solutions:You can send a different in...
点击邀请码链接后出现错误提示说“邀请码已被锁定”？
English出现此提示的原因：如果用户在24小时内点击邀请码链接次数太多，或者在链接加载完成的过程中不断刷新，均可能出现系统提示“邀请码已被锁定”的情况。解决方法：您可以换一个邀请码发给客户或建议其第二天再点击邀请码链接。