# How can merchants view user messages?

<div data-elink-language-switch="1" id="bkmrk-%E4%B8%AD%E6%96%87" style="border:1px solid #d6d9de;border-radius:6px;padding:10px 12px;margin:0 0 18px 0;background:#f8fafc;font-size:14px;">[中文](/books/93db8/page/7a614)</div><span style="font-size:15px;">Merchants can view and reply to users' messages and feedback through the store management backend. Merchants can log in to the store management console and go to \[Users\] - \[Message Reach\] - \[Message Interaction\] - \[User Feedback\] to view/reply.</span>

<span style="font-size:15px;">![图片.png](https://wechatapppro-1252524126.file.myqcloud.com/help_document/image/ueditor/18288900_1699945384.png ".png")</span>