# 拼团

# 如何创建拼团？

<div data-elink-language-switch="1" id="bkmrk-english" style="border:1px solid #d6d9de;border-radius:6px;padding:10px 12px;margin:0 0 18px 0;background:#f8fafc;font-size:14px;">[English](/books/marketing-wecom-marketing/page/how-to-create-a-joint-orderg-activity)</div><span class="author-p-158919413346">进入店铺【管理台】后，点击【营销中心】功能下的【拼团】即可进入拼团详情页，点击【创建拼团】即可针对某一个有效的付费课程（包括电子书，直播，视频，音频，图文，专栏，大专栏，会员）创建拼团活动。</span>

<span class="author-p-158919413346">具体操作请查看详情：</span><span class="author-p-158919413346 attrlink url">[拼团使用教程](https://admin.xiaoe-tech.com/helpCenter/problem?first_id=53&second_id=150&document_id=doc_5a572d65d3830_5tPmH)</span>

# 发起拼团之后能取消吗？

<div data-elink-language-switch="1" id="bkmrk-english" style="border:1px solid #d6d9de;border-radius:6px;padding:10px 12px;margin:0 0 18px 0;background:#f8fafc;font-size:14px;">[English](/books/marketing-wecom-marketing/page/can-i-cancel-a-joint-orderg-event-after-initiating-it)</div><span class="author-p-158919413346">学员发起拼团之后在拼团的有效期内不能取消呢，只能等待拼团成功或失败的哦。</span>

# 设置了虚拟成团，想停止这个活动拼团，没有成功的人会拼团成功吗?

<div data-elink-language-switch="1" id="bkmrk-english" style="border:1px solid #d6d9de;border-radius:6px;padding:10px 12px;margin:0 0 18px 0;background:#f8fafc;font-size:14px;">[English](/books/marketing-wecom-marketing/page/if-virtual-group-formation-is-set-and-you-want-to-stop-the-joint-orderg-activity-will-those-who-havent-succeeded-in-forming-a-group-still-be-considered-successful)</div>有以下3种情况：

1、已经拼团成功的用户，如停止正在进行的拼团活动，不会受影响；

2、正在拼团的用户，如果您已开启模拟成团，将立即模拟成团；

3、如果未开启模拟成团，将会自动退款给该用户。

# 拼团成功二维码如何更改？

<div data-elink-language-switch="1" id="bkmrk-english" style="border:1px solid #d6d9de;border-radius:6px;padding:10px 12px;margin:0 0 18px 0;background:#f8fafc;font-size:14px;">[English](/books/marketing-wecom-marketing/page/how-to-change-the-qr-code-for-a-successful-joint-orderg)</div><span class="author-p-158919413346">拼团成功弹出的二维码是您店铺绑定的服务号二维码，如果没有绑定服务号默认弹出的是小鹅通知识助手的公众号的二维码。</span>

# 拼团可以设定每个团最少有几名新用户？

<div data-elink-language-switch="1" id="bkmrk-english" style="border:1px solid #d6d9de;border-radius:6px;padding:10px 12px;margin:0 0 18px 0;background:#f8fafc;font-size:14px;">[English](/books/marketing-wecom-marketing/page/how-many-new-users-can-be-set-as-the-minimum-number-for-each-group-in-the-joint-orderg-activity)</div><span class="author-p-158919413346">创建拼团活动最少可以设置2人参与拼团，包括团长在内的人数，建议2-10人。</span>

# 已参与某课程拼团活动的用户，可用邀请码或兑换码该课程吗？

<div data-elink-language-switch="1" id="bkmrk-english" style="border:1px solid #d6d9de;border-radius:6px;padding:10px 12px;margin:0 0 18px 0;background:#f8fafc;font-size:14px;">[English](/books/marketing-wecom-marketing/page/can-users-who-have-participated-in-a-joint-orderg-activity-for-a-certain-course-use-the-invitation-code-or-redemption-code-for-that-course)</div><span class="author-p-158919413346">如果该用户未拼团成功，使用邀请码/兑换码先获得了课程，不会影响正在参与的拼团活动，在拼团结束后会对该用户进行退款。</span>

# 用户如何参加拼团？

<div data-elink-language-switch="1" id="bkmrk-english" style="border:1px solid #d6d9de;border-radius:6px;padding:10px 12px;margin:0 0 18px 0;background:#f8fafc;font-size:14px;">[English](/books/marketing-wecom-marketing/page/how-can-users-participate-in-joint-orderg)</div>需要您先在店铺后台创建拼团活动。创建后，用户通过拼团课程的知识商品链接访问该拼团活动。

用户有2种参与拼团的方式：

1、用户可以选择主动发起开团，以团长价支付后即可邀请好友参与拼团，并可以在【我的已购】或者课程页查看【我的拼团详情】，随时关注拼团进度。

2、用户可以选择参与他人的团，按拼团价支付后即可邀请好友参与拼团，完成拼团任务。参团的进程同样可以在【我的已购】或者课程页查看。

# 拼团的模拟成团与超员成团支持同时开启吗？

<div data-elink-language-switch="1" id="bkmrk-english" style="border:1px solid #d6d9de;border-radius:6px;padding:10px 12px;margin:0 0 18px 0;background:#f8fafc;font-size:14px;">[English](/books/marketing-wecom-marketing/page/does-the-system-support-enabling-both-simulated-group-formation-and-over-capacity-group-formation-for-joint-orderg)</div><span class="author-p-158919413346">支持的，拼团的模拟成团与超员成团支持同时开启。</span>

# 拼团活动的活动时间与成团时限有区别吗？

<div data-elink-language-switch="1" id="bkmrk-english" style="border:1px solid #d6d9de;border-radius:6px;padding:10px 12px;margin:0 0 18px 0;background:#f8fafc;font-size:14px;">[English](/books/marketing-wecom-marketing/page/is-there-a-difference-between-the-event-time-and-the-group-formation-time-limit-for-joint-orderg-activities)</div><span style="font-family:'Microsoft YaHei', '微软雅黑', 'Helvetica Neue', Helvetica, 'PingFang SC', 'Microsoft YaHei', 'Source Han Sans SC', 'Noto Sans CJK SC', 'WenQuanYi Micro Hei', sans-serif;color:rgb(53,53,53);background:rgb(255,255,255);letter-spacing:0pt;vertical-align:baseline;font-size:15px;">拼团活动的活动时间是指商家制定的拼团的活动时间；</span>

<span style="font-family:'Microsoft YaHei', '微软雅黑', 'Helvetica Neue', Helvetica, 'PingFang SC', 'Microsoft YaHei', 'Source Han Sans SC', 'Noto Sans CJK SC', 'WenQuanYi Micro Hei', sans-serif;color:rgb(53,53,53);background:rgb(255,255,255);letter-spacing:0pt;vertical-align:baseline;font-size:15px;">成团时限是指用户召集朋友参与拼团的时间限制。</span>

![image.png](https://wechatapppro-1252524126.file.myqcloud.com/help_document/image/ueditor/27397500_1699860649.png ".png")

<span style="font-size:15px;"><span style="font-family:'Microsoft YaHei', '微软雅黑', 'Helvetica Neue', Helvetica, 'PingFang SC', 'Microsoft YaHei', 'Source Han Sans SC', 'Noto Sans CJK SC', 'WenQuanYi Micro Hei', sans-serif;color:rgb(53,53,53);background:rgb(255,255,255);letter-spacing:0pt;vertical-align:baseline;">  
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<span style="font-size:15px;"><span style="font-family:'Microsoft YaHei', '微软雅黑', 'Helvetica Neue', Helvetica, 'PingFang SC', 'Microsoft YaHei', 'Source Han Sans SC', 'Noto Sans CJK SC', 'WenQuanYi Micro Hei', sans-serif;color:rgb(53,53,53);background:rgb(255,255,255);letter-spacing:0pt;vertical-align:baseline;">举个例子：</span><span style="font-family:'Helvetica Neue', Helvetica, 'PingFang SC', 'Microsoft YaHei', 'Source Han Sans SC', 'Noto Sans CJK SC', 'WenQuanYi Micro Hei', sans-serif;color:rgb(51,51,51);background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-attachment:initial;letter-spacing:0pt;vertical-align:baseline;"></span></span>

<span style="font-size:15px;"><span style="font-size:10.5pt;font-family:'Microsoft YaHei', '微软雅黑', 'Helvetica Neue', Helvetica, 'PingFang SC', 'Microsoft YaHei', 'Source Han Sans SC', 'Noto Sans CJK SC', 'WenQuanYi Micro Hei', sans-serif;color:rgb(53,53,53);background:rgb(255,255,255);letter-spacing:0pt;vertical-align:baseline;">商家设置了一个拼团是从26日00:00-26日12:00，则活动时间为12小时。如用户A在活动一开始就开始拼团，则其成团时限为12小时。如用户B在26日10:00开始拼团，则用户的拼团有效期为12-10，剩下2个小时。</span><span style="font-size:11pt;font-family:'Helvetica Neue', Helvetica, 'PingFang SC', 'Microsoft YaHei', 'Source Han Sans SC', 'Noto Sans CJK SC', 'WenQuanYi Micro Hei', sans-serif;color:rgb(51,51,51);background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-attachment:initial;letter-spacing:0pt;vertical-align:baseline;"></span></span>

# 拼团活动能否不设置团长？

<div data-elink-language-switch="1" id="bkmrk-english" style="border:1px solid #d6d9de;border-radius:6px;padding:10px 12px;margin:0 0 18px 0;background:#f8fafc;font-size:14px;">[English](/books/marketing-wecom-marketing/page/can-the-group-buying-activity-be-set-up-without-a-group-leader)</div><span class="author-p-158919413346 font-family:sf pro font-size:12pt" style="font-family:'sf pro';font-size:12pt;">拼团活动必须有团长。</span>

# 拼团的超员成团是什么？

<div data-elink-language-switch="1" id="bkmrk-english" style="border:1px solid #d6d9de;border-radius:6px;padding:10px 12px;margin:0 0 18px 0;background:#f8fafc;font-size:14px;">[English](/books/marketing-wecom-marketing/page/what-is-an-oversubscribed-group-purchase)</div><span style="font-family:'Microsoft YaHei', '微软雅黑';white-space:pre-wrap;background-color:rgb(255,255,255);font-size:15px;">开启超员成团后，如果同时参与某个团的人数超过拼团人数，那么将以实际参团的人数成团，避免出现超员用户支付成功却被迫退款的情况。</span>

<span style="font-family:'Microsoft YaHei', '微软雅黑';white-space:pre-wrap;background-color:rgb(255,255,255);font-size:15px;"></span>

<span class="image-wrapper" style="display:inline-block;overflow:hidden;width:601px;height:295px;"> ![image.png](https://wechatapppro-1252524126.file.myqcloud.com/help_document/image/ueditor/8254900_1699863109.png ".png")</span>

<span style="font-family:'Microsoft YaHei', '微软雅黑';white-space:pre-wrap;background-color:rgb(255,255,255);font-size:15px;"></span>

# 拼团的模拟成团是什么？

<div data-elink-language-switch="1" id="bkmrk-english" style="border:1px solid #d6d9de;border-radius:6px;padding:10px 12px;margin:0 0 18px 0;background:#f8fafc;font-size:14px;">[English](/books/marketing-wecom-marketing/page/what-is-the-simulated-group-formation-for-joint-orderg)</div><span class="author-p-158919413346 font-family:sf pro font-size:12pt" style="font-family:'sf pro';font-size:12pt;">  
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<span class="author-p-158919413346 font-family:sf pro font-size:12pt" style="font-family:'sf pro';font-size:12pt;">开启模拟成团，当拼团时限或拼团活动结束前，人数未满的团，系统将会模拟“匿名”买家凑满人数，使其成团。</span>

<span class="author-p-158919413346 font-family:sf pro font-size:12pt" style="font-family:'sf pro';font-size:12pt;">  
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<span class="author-p-158919413346 font-family:sf pro font-size:12pt" style="font-family:'sf pro';font-size:12pt;">![0](https://wechatapppro-1252524126.file.myqcloud.com/help_document/image/ueditor/14497700_1558060399.cn/txdocpic/0/7d33c10a60c7a5986f9212f7df46c3ec/0)</span>

<span class="Tencent-attachment-1558000039772-5a77b317ff5c176e author-p-158919413346 attrimg img"></span>

# 拼团设置错了能修改吗？

<div data-elink-language-switch="1" id="bkmrk-english" style="border:1px solid #d6d9de;border-radius:6px;padding:10px 12px;margin:0 0 18px 0;background:#f8fafc;font-size:14px;">[English](/books/marketing-wecom-marketing/page/can-i-modify-the-joint-orderg-settings-if-i-set-them-incorrectly)</div>有以下三种情况：

1、拼团活动一旦创建，处于未开始状态（未到拼团活动时间）仅可编辑拼团设置；

2、处于进行中状态的时候，只能对活动时间进行延长操作，其他不可编辑；

3、特殊情况下，您可以对进行中或者未开始状态下的拼团活动进行【停止拼团】的操作，已经完成拼团的用户不受影响，拼团中的用户会接到拼团失败的通知，并在24小时内收到退款。

# 用户拼团失败后多久能退款？

<div data-elink-language-switch="1" id="bkmrk-english" style="border:1px solid #d6d9de;border-radius:6px;padding:10px 12px;margin:0 0 18px 0;background:#f8fafc;font-size:14px;">[English](/books/marketing-wecom-marketing/page/how-long-does-it-take-for-users-to-get-a-refund-after-a-group-buying-fails)</div><span class="author-p-158919413346 font-family:sf pro font-size:12pt" style="font-family:'sf pro';font-size:12pt;">用户如果拼团失败，支付的费用会在24小时内退回到用户对应的微信钱包。</span>

# 用户购买课程时参与拼团活动，活动期间能否更改为原价购买？

<div data-elink-language-switch="1" id="bkmrk-english" style="border:1px solid #d6d9de;border-radius:6px;padding:10px 12px;margin:0 0 18px 0;background:#f8fafc;font-size:14px;">[English](/books/marketing-wecom-marketing/page/can-users-change-to-purchase-at-the-original-price-during-the-group-buying-event-when-they-participate-in-the-event-while-purchasing-a-course)</div><span class="author-p-158919413346 font-family:sf pro font-size:12pt" style="font-family:'sf pro';font-size:12pt;">由于用户已经参与拼团，在拼团活动期间暂时无法原价购买，您需等待拼团活动结束后，如果拼团失败的话，才能再次按原价购买该课程商品。</span>

# 推广员成功推广拼团课程可以获得佣金吗？

<div data-elink-language-switch="1" id="bkmrk-english" style="border:1px solid #d6d9de;border-radius:6px;padding:10px 12px;margin:0 0 18px 0;background:#f8fafc;font-size:14px;">[English](/books/marketing-wecom-marketing/page/can-promoters-earn-commissions-for-successfully-promoting-group-buying-courses)</div><span class="author-p-158919413346 background-color:rgba(0, 0, 0) font-family:sf pro font-size:12pt" style="font-family:'sf pro';font-size:12pt;">拼团支持推广员推广功能，可以获得佣金。</span>

<span class="author-p-158919413346 background-color:rgba(0, 0, 0) font-family:sf pro" style="font-family:'sf pro';">高级推广员的下级推广员对拼团的课程商品进行了推广，对应的高级推广员有邀请奖励；</span>

<span class="author-p-158919413346 background-color:rgba(0, 0, 0) font-family:sf pro" style="font-family:'sf pro';">与推广员有绑定关系的用户参与了拼团并拼团成功了，相应的推广员有佣金奖励。</span>

# 用户通过拼团购买的课程商品不想要了能否退款？

<div data-elink-language-switch="1" id="bkmrk-english" style="border:1px solid #d6d9de;border-radius:6px;padding:10px 12px;margin:0 0 18px 0;background:#f8fafc;font-size:14px;">[English](/books/marketing-wecom-marketing/page/can-users-get-a-refund-for-course-products-purchased-through-joint-orderg-if-they-no-longer-want-them)</div><span class="author-p-158919413346 font-family:sf pro font-size:12pt" style="font-family:'sf pro';font-size:12pt;">拼团失败，将在拼团失败后的24小时自动退款。如果已拼团成功的订单（不参与分佣）支持操作退款。</span>

# 用户已经购买过该会员课程还能再次通过拼团续费购买会员吗？

<div data-elink-language-switch="1" id="bkmrk-english" style="border:1px solid #d6d9de;border-radius:6px;padding:10px 12px;margin:0 0 18px 0;background:#f8fafc;font-size:14px;">[English](/books/marketing-wecom-marketing/page/can-users-who-have-already-purchased-this-membership-course-renew-their-membership-through-joint-orderg-again)</div><span class="author-p-158919413346 font-family:sf pro font-size:12pt" style="font-family:'sf pro';font-size:12pt;">如果已经购买过该会员课程，无法通过拼团的方式再次续费购买，课程页面没有购买入口。</span>