# 开始直播了录播转码未完成怎么办？

<div data-elink-language-switch="1" id="bkmrk-english" style="border:1px solid #d6d9de;border-radius:6px;padding:10px 12px;margin:0 0 18px 0;background:#f8fafc;font-size:14px;">[English](/books/live-broadcast/page/what-should-i-do-if-the-transcoding-of-the-recorded-live-stream-is-not-completed-when-starting-a-new-live-stream)</div><span class="author-p-144115212610417001 font-size:12pt" style="font-size:12pt;">如果文件比较大，建议您提前一天上传相关录播，直播快开始了录播转码未完成可以联系客服优先处理（建议提前1个小时，处理需要一定时间）</span><span class="author-p-144115212610417001"></span>